Sur La TableReviews of surlatable.com

Apparently, placing an order with SurLaTable is like launching a space rocket! Once you (even accidentally) clicked the order button, the order can’t be canceled under any circumstances, even if you call them within 10 minutes of placing the order! I was on the line for a very long time and was yelled at by several different representatives, including a supervisor, telling me “But it says that in our T&C!”, I then asked “You mean the 30 pages legal document? Do you actually expect customers to read the whole thing before placing an order?” My order is STILL “Processing” and not shipped - and they won’t let me cancel it!

If I could give zero stars I would. After logging into PayPal to check what the shipping and tax would be, when I hit the return to sellers site it processed the order without my confirmation. I immediately called to make sure it was canceled but after being on hold for over an hour I was told that it's too late and the order has processed. As of 48 hours later the order still has not processed, and on top of that, the items which I explained were the only items I actually wanted were canceled the following day. The next day I waited on hold for over three hours and asked for a supervisor which I was told that none are available. This is not customer service, instead a disservice. This company is a scam. Unfortunately I will now have to spend hours contacting my bank and PayPal to dispute these charges.

I ordered 2 sets of Peugeot salt and pepper grinders as gifts. They arrived with 2 each in paper bags. one of the pepper mills had come out of the bag, come apart and peppercorns were strewn on the bottom of the box. The top of the mill was marred. These mills are pricey and I was appalled at the carelessness of their packing. I contacted customer service and provided pictures as they requested. I was told I would hear back in 1-2 days. It has now been 4 days and I have heard nothing. I sent a follow-up email which also has not been responded to. I purchased from this company because of their reputation but, clearly, that was a mistake. I do not plan to make any purchases in the future and will warn those I know to beware.

Ordered a grind and brew coffee maker which was on back order on October 2, 2023. Product came back in stock on October 13 and they charged me for this product on this date. They “created a label” and added a tracking number but never actually shipped a product. The customer service (I have spoken with several different people) all claim they would give me updates within 24-48hrs which never happens. They (3 different customer service agents) claim they will “contact the warehouse” but for some unknown reason that also takes 24-48hrs. They have now had my money for 10 days and I can’t get them to replace or ship out the coffee maker and have had to follow up with them many times. All of customer service apparently has “no authority” to provide customers with replacements for items that were never shipped to begin with. Very frustrating company to deal with. First and last time I will ever order anything from this business.

I live in the 57st area and wanted to take a last minute cooking class. The class was closed (weekend class). I had some time on my hands and decided to stand out side the classroom. I found the instuctor and class dynamics very interesting. I was standing by the door ( facing the back of the students - to my knowledge, No one knew that I was there). I was asked to leave, (by the store manager) because my presence was disturbing to the class. Funny, what I observed was the students being very engaged in the class. I was dissapoined by the pettines and rigity in policy. I guess the concern was that I would learn without paying the fee. Last time I checked, Youtube and many other services offer the same for free. The lack of empathy and pettines spolied what was otherwise a very professional and educational experience.

If I could leave no stars I would. I ordered for a wedding and my Paypal payment apparently "overrode" the address options and now the package is being sent to a random billing address that was stored in my Paypal. Support was not helpful, and reading off a script. If your system cannot handle Paypal payments without overriding the bride and grooms address - don't offer that service. Now I have to rely on either Paypal or UPS to help me get the package not delivered to a random address.

I placed an order and was told to expect delivery in 5-7 business days. After over 2 weeks, the status was still "Processing" with no updates. Customer service first said I'd get an update in 24-48 hours, but they never followed through. They then promised an update in 72 hours, but again went silent after. The order finally arrived over 3 weeks after ordering. The day after receiving it, they finally sent a shipping notice, far too late. Throughout this experience, their communication was awful and they consistently missed stated timeframes. As a customer I felt left in the dark. In hindsight, I should have looked at the low 1-star reviews, as many described similar issues. Don't be fooled by their decent overall rating - the negative experiences are telling. I would not recommend ordering from them if you expect timely updates or delivery. They are terrible at communication and managing customer expectations. 1 star.

I bought and received in the mail a defective air fryer from Sur la Table. I attempted to email and call customer service about the defect and to hopefully get a replacement or replacement parts. Radio silence. Nothing. I left a review on the product page with images detailing what I received. They seem to be screening their reviews and won't publish it. I used to love this store, but I can't trust them/ their review system or recommend them in good conscience.