Global Surf IndustriesReviews of surfindustries.com

I bought a modern surfboard and the first time I stood up on it my knee went through the top. I thought it was a freak accident so continued surfing and every time I put pressure on the top it caved in. I contacted GSI about it and they said they would get back to me. Months went by with no follow up. I checked back in with them and they said that it was deemed "normal wear and tear" and that they would not be doing anything for me. I've decided to try to fix it myself. As I cut away the damage I can see that the epoxy is extremely thin... not surprised that it couldn't withstand my weight. I weight 170 lbs and this board is supposedly rated for over 240lbs. It's obviously cheaply made, which I'm sure they know and are not interested in taking responsibility for it. Buyer beware.

My experience with GSI has sucked. Potential customers should know that ALL the products GSI sells are made in China or Thailand, and that comes directly from GSI when I asked them Country of Origin of the Creative Army boards. GSI's license agreement boards, like the Waldens Creative Army or HaydenShapes ARE NOT the same builds as directly from the shapers. WARNING! I purchased a ModernSurf X1 Double Wide 8'4" and paid for shipping. The fin box fit up out of the box was horrible and had gaps big enough to get a credit card into! After less than a month the pressure dings on either side of the stringer were so deep the deck actually split open along the stringer for 4" and cracked for much more! Oh, and the leash pin ripped out it 3' waves. GSI drug it out for quite a while than agreed to warranty it. Offered full price of the X1 in credit at their online store but WOULD NOT cover shipping. ( Remember: I paid the original shipping, and the board was junk!) I chose one of GSI's inflatable SUP's as it was the cheapest thing to ship. Wouldn't you know it....the SUP was garbage too! Used it twice in 3 months. Second time it would not hold air long. A quick inspection revealed it was leaking along a seam as well as around the valve area but not the valve itself. This time GSI offers both full in-store credit for the SUP price as well as free shipping. The next day they retracted the offer and now told me the warranty would be 50% off any item in the on-line store as well as free shipping. This sounded like a really, really crappy resolve to warranty a defective item. Reluctantly, I chose a Creative Army surfboard and placed the order online using my credit card. Within minutes I had a confirmation email from both the on-line store as well as the guy helping me with the warranty. The next day I get an email saying they don't ship to my location, and how was I going to pay for it? Meanwhile, they went ahead and charged my credit card but never shipped me any product and never had any agreement from me to pay for shipping. So they took my money before and without providing any services, and did not adhere to the agreement made at the time of purchase for free shipping. Today GSI issued a refund for the Creative Army board that could take up to 30 days for me to see. And I still have an inflatable SUP that does not hold air, and am out the cost difference between the X! and the SUP as well as the shipping costs of the X1 and the SUP. Needless to say, I do not recommend this company to anyone. A web search reveals many other unsatisfied customers spanning over a decade. Great business model. And the carbon footprint for all those Chinese boards that will end up in landfills because they don't float! I learned my lesson about GSI . I hope others can use my experience to make a better choice as a consumer. GSI Sucks!

My GSI board buckled after 20-30 sessions in 4-6 ft waves. It didn't hit the bottom. I called GSI customer service to find out what they'd do and they never called me back. >Awful experience for new surfer. >>>Once they get your money they don't care if their product meet expectations. >>>>>Would definitely NOT recommend GSI products. Ethan

I have now owned 3 GSI boards, two of them superfish's (superfish 1 XL and superfish 3 CV), and the other a Hayden shapes made under license. I have creased the XL once and snapped the CV twice (with in two weeks of buying it). The HS I've surfed a few times, I can already tell that this is going to be just as fragile. When repairing the others, my repair guy has said he has never seen glass so thin. For reference I also have a Hayden shapes, made by Hayden and this thing is bullet proof. I complained to the GSI regarding the quality of their boards and was eventually given a discount voucher for a new board after more or less being told that I didn't know how to surf. While the gesture is a small saving grace I am VERY reluctant to drop another $ 900 on a board that I have no confidence in lasting more than a few surfs. As an overall purchasing experience I came away with sour taste and cannot recommend buying a GSI board to anyone. Spend your money elsewhere.

It's hard to walk away with this and not have felt as if it was a bad purchase. I ordered a board that was a on sale and too good to be true. It shipped damaged. Had it sent back and it came damaged worse the 2nd time. The person who helped me was great offered me a discount on the damaged board which I used to get it repaired. The damage was beyond just basic ding repair. After a month from my online purchase getting the board fixed I took it out on its first session a pretty normal waist high day. After about an hour of riding. I went to push over a wave paddling out and the nose of the board on one side of the snaps and the stronger splits in the middle. Wasn't a wipe out wasn't a crash. The nose just bent back and stringer cracked along the board on one side. Called to see if this was covered in warranty found out any damage by the water is not covered. Probably he worst experience I have ever had with a surfboard purchase of just bad luck. I really think the damage in the water was from damage that could not have been seen in the delivery.