Sure Thing ToysReviews of surethingtoys.com

BUYER BEWARE of preordering from this shady store. Purchased the S.H. Figuarts Dragon Ball Super Gohan figure half a year ago, and still have not received it. Other retail stores had this item in stock 2 months ago, yet this one can't seem to get their shipment from the manufacturer. And contacting their customer service is useless, as they have given me the runaround about how pre-orders estimated delivery dates are subject to change, and refused to cancel the order and give me a refund. Overall terrible experience purchasing from them, and I advise you to NOT do business with these people.

Pre-order Bandai Gundam from Sure Thing store is not a good idea. They are super slow. My experience is, I pre-ordered the metal build hi-v gundam from the Sure Thing store while the ETA on website was Sept. However, my order is still NOT fulfilled now (Oct 29) while other retailers already have the same metal build hi-v gundam in stock since Sept and never sold out.

I would stay away from them. I preordered a figure that has since been released already, yet they say the manufacturer hasn't released it yet and they won't give me a refund on my preorder. So I'm basically stuck waiting for their slow "manufacturer" to release it.

Ordered five “in-stock” pops from them. They arrived, double boxed and well protected. Three of the five were damaged. Sent pics of the outer and inner box showing that damages didn’t occur during transit and items were shipped from their warehouse in that condition. Customer service responded and said they had “replacements” held for me and also stated that a UPS claim was being filed and that I may need to provide UPS with info before a return could be processed which could be 7-10 more days. I responded and told them that I would gladly tell UPS that Sure Thing was trying to file a fraudulent claim. I demanded a return label since the damages were no fault of mine, nor did the fraudulent claim they were attempting to make with UPS have anything to do with my return. Haven’t heard a word from them since. Filing a chargeback with my bank today. I’ll get my money back, they’ll get hit with a chargeback fee, and I’ll never do business with these scammers ever again.

I bought a four figure set. 2 were in stock and 2 were preorders. The 2 that were in stock shipped right away, delivered within a few days. But the other 2 have been sitting as a preorder for nearly two years. I ordered all four in November of 2020 and it is now October 2022. I have emailed them before and was told that Bandai hasn't informed them yet about shipping them to their warehouse, but they would send me an email right away when they ship. I'm iffy about continuing to wait because I saw another website say they will deliver October 2022. I don't really believe this though, because so many others have recieved these figures over the last few years they've been out. In the end, I'd only trust this website for figures that are IN STOCK, not preorders.

I reordered some Funko Pops in March with an ETA Ship Time of June. It is now almost October, and they keep pushing back the ETA. I'm sure they'll continue pushing it all the way to next at this point. It's sad when I enter stores even like Gamestop and I see the Funko Pops I preordered for months now just in stock on the shelves, and still waiting for mine from UnSureThingToys. Best thing to do is just order from more trustable sellers such as Amazon and Gamestop, even Ebay. They do not have strict policies here, and it seems that even the manufacturers of Funko do not prioritize sending it to UnSureThingToys.

Total rip off, ordered my figure two years ago and still nothing. They stole my money!!! BUYER BEWARE!!!

I had a great experience ordering from this store. I've ordered multiple items and won't hesitate to purchase more. From pre orders to in stocks! Neca figz, anime statues, and beyond. Prices are right, packaging it prime quality, what is not to like?! Especially their signature tape haha. Unfortunately, people have had bad experiences but I never have on multiple orders.