Sure Thing Toys is your source for action figures and collectibles from across the pop culture universe! We have been a trusted online retailer since 2012. Low pricing and free shipping on all orders!
Sure Thing Toys (surethingtoys.com) has 56 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Showing 46 reviews with 1 star · Clear filters
Scott C.
Same as everybody else I ordered A few things wait for the prior to come in went to look on there to see what was going on. The whole store was gone. I tried to contact him. No reply. They got me for my money.
Prpl B.
Got taken! My story is the same as others here. I ordered in Sept of 2022 and then in May of 2023. Orders totaling $74. I sent them a message on March 9th, 2024 with no response. I now see that their website is gone. What the heck?? I guess it could have been worse. I feel bad for the person who got taken for over $900.
Jeremiah D.
Pre-ordered Weta Workshop Lord of The Rings - Argonath Environment - $900 USD on March 20th 2023. Never shipped the item, cannot contact seller. Out $952 with taxes and shipping!!
CH S.
Sure thing toys didn't fulfill or refund my orders which is around $400 and shut the website. I would happily take store credit and purchase something if they had website but they just don't answer the phone or email. + Sure thing toys bankrupted. I was lucky that could contact STT through ebay right before they bankrupted then could get some figures from in stock list. They couldn't fulfil my pre orders but appreciate that taking care of it.
Guest U.
Would be 0 stars As of today, my pre-order has been pushed back for over two years, ordered in March 2022. Do not pre-order here, will steal your money
Anabel H.
If I could give it negative stars I would. I ordered a figure in 2021 and i still have not received it. Throughout the years i would email them and they would reply with we will ship next month. This has gone on for years now. If you want an ordered that will be unfulfilled for years and never get it this is your store. I’m still waiting for my figure and in my orders on their website it still shows unfulfilled, forever? Who knows.
RT
I had a great experience with an in-stock item at Sure Thing Toys a few years ago, but I had no idea how horrendous they are for pre-orders! I pre-ordered a figure in August 2021 with a December delivery estimate. In December 2021, I saw that the figure had already been in stock and sold out at every single store except Sure Thing. I contacted them and they gave me a new estimate of February 2022. By April 2022 I'd still heard nothing, so I requested a refund, but they could only issue it in store credit. I used the credit to pre-order a plush toy because they had nothing else that I wanted. Fast forward to now and that plush has been in stock and sold out at various stores SEVEN MONTHS ago and I've still received nothing from Sure Thing. I don't know if they ever even get these orders in stock?! I have to believe they stock some products because my in-stock item showed up quickly. They've essentially robbed me of $40 this time though.
SPENCER C.
I pre-ordered a Kara Kuri Flame Toys Snake Eyes back in April and have received very little communication and overall no one has reached back out when I requested a refund. This is extremely shady and I will be pursuing a chargeback on this absolute scam of a company.