Sure Thing ToysReviews of surethingtoys.com

I ordered 2 Nendoroids, Basil from Omori and Cinnamoroll from sanrio, about a year ago now, so around 200$. Ive been waiting to add them to my collection but now I just get to watch everyone else get their figures before me. Everytime i check, the estimated date of shipping is pushed back a month and its really discouraging. I hate to say its a scam but, based on others reviews you cant do a refund after a certain amount of time, which is unfair because this time we waited was us giving our trust to the service. I understand it might not be their fault that they receive stuff super late, but it is totally their fault for not being honest about it and about not allowing refunds. It is unfair to punish people for trusting your service and you probably have less customers because you keep failing those people that give you a chance. Id really recommend buying whatever you want from them someplace else!! :C I plan to buy the same figures some place else because I know they will arrive faster. Even if i do receive these figures I will never use this service and I will advise my peers against using it unless theyre willing to wait years.

It’s a scam! They take your money and don’t send anything. They blame the ever changing arrival date on the distributor, but the truth is they will never get the toy you purchased. I wanted for my purchase for over a year and it never came . I’ve also requested a refund , and not surprise, it never came.

I ordered a figure from them December 2021 (that was then released by the manufacturer August 31, 2022) that i still haven't received. Each month the ship date is updated to the month we're currently in, but I've received no communication about what's actually going on. They refuse to refund my $395.88 and only offer me a store credit. I would strongly recommend not spending money with this company.

I preordered four figures from them in September 2021, and have only gotten 2 of the 4. The remaining two continue to have their ETA change every month, and are available in other places (including Amazon!) and others have received the same two figures I'm waiting on from those other sellers. I recently sent them another email, and I've sent many over the past TWO YEARS, essentially asking when it was going to show up, and they gave the usual spiel about "still waiting for stock to arrive/it's luck on who gets their stock first". Since I paid through PayPal and it's been over 180 days, I can't get a refund but they said in place of a refund I could get store credit instead. Store credit would be useless for a site I don't plan to use ever again. To their credit, customer service has gotten back to me every time I've emailed them. But I essentially have to write off about $70 and buy figures elsewhere.

DON'T ORDER FROM THEM. As of this review, the website isn't even accessible right now and all the webpage says is "This store is unavailable" which is crazy considering I accessed it earlier and tried to log in before being told it's suddenly unavailable. Just like the other reviews, I pre-ordered something from 1.5 years ago, and by the time the expected arrival date came, they kept pushing it back every single month. I sent emails asking about it and was told that they didn't get the shipment yet, but as soon as they get it, they'll send it out (which is such a lie at this point). Every other retailer has this figure in-stock since its release, yet SureThingToys doesn't. I ordered a prize figure from them. Surely they'd have a prize figure in stock. Nope. Anyways, they wouldn't give me a refund the last time I emailed them because of "PayPal's 180 day policy". They offer in-store credit, but I wasn't going to buy from them again so there was no point in cancelling the order. They make you pay upfront for pre-orders and then wait it out so they can take your money and run.

I preordered a figure two years ago and it never came. there was never any update on it, and the customer service is terrible. you have to go out of you're way to notify them about shipment issues, only to get the same prewritten email.

Pre-ordered an item 1.5 years ago. Spent nearly $70 and paid upfront, and the item still hasn't arrived (despite other retailers having that same item in stock.) When asked why, it's simply because they "get their items straight from the source" (AKA Japan.) What a terrible excuse. I've been scammed.

Ive had nothing but good experiences. They try to take care of any issues that arise and I am more than happy to be patient with my orders considering the state of the world. My order always shows up or if I ask for a refund, one is promptly provided.