surest.comReviews of surest.com

WORST company ever. DO NOT SIGN UP FOR THIS PLAN under any circumstances. Website isn't available, app isn't available. The phone number is only available during business hours.

WORST PLAN EVER. I work for a company that focus's on rural health care but us as employees have to travel quite a distance to get care we can afford. I have nothing good to say for this (Except my labs have all been free) I work at a doc's office and was getting care at hospital across the parking lot. An MRI here now is $950 but if I drive an hour away, I can get it for $250. Not convenient to have to take pto to go get health care. I was seeing a doctor in the office that I work at where I only paid a $25 copay, now with this crappy insurance, it is $100. The pain clinic I seen here for severe spinal stenosis was a $50 copay previously and now it would cost me $135!! I hope our company offers better insurance next year. Do your research

I'm with a provider's office & the overseas agents are horrible! They literally have 2 claims of mine, received 1/30/25 & still aren't processed correctly. Saying medical notes are needed BUT they don't request them. Telling us the claim will process in 3-5 business days...here I am 14 business days later waiting on payment!

Surest - a United Healthcare Company. They have the worst practices to delay paying the providers on time, specially if you as a provider are sending them a manual copy. Keep a color copy of the completed form you are mailing as they would say the NPI info is not in the right column or is not in the center of the column. Any excuse to delay your payment. Finally when you get hold of an agent , they would do you a "favor" by confirming your info is there, and take another 30 to 45 days processing it. It's frustrating that this has happened a couple of times.

I've been trying to find out my coverage for IVF for over 55 days, no one can tell me literally ANYTHING about it. I've had specialist assigned, the chat feature, multiple emails, calls, multiple people telling me they'd call me back no one does. The small info I have is wrong and they apologize. Its only Feb with this new company and it's already nothing but headaches. The staff doesn't even understand the coverage.

They just lie cheat and steal.there copay are way wrong 90% of the time.then u get a bill for double or triple what there site says.its need up costing us more out of pocket.its just a scam.between them and your employer.

Medication that used to cost me $10 copay is now $90, now I will need to try and figure how I can live without this medication. You are all disgusting thieves. Stay away from Surest at all costs!

I had authorization for a spinal surgery now a little over a month later I am told not covered because surgery needs to be activated. When the provider called was not told about this. I was told could win on appeal but would cost me 10k in additional premiums to cover the surgery on top of the 2500 I already paid in copay. Having additional premiums makes it so doesn't go as out of pocket so will not max it out at my 6700. I can't afford the 10k in premium and if had known would have not done surgery when I did and waited till 2025 since this is not on new benefits.