Surefire LocalReviews of surefirelocal.com

Response from Surefire LocalMar 20, 2026

We're glad we were able to connect directly and clear up the miscommunication regarding our cancellation policy. We completely understand the frustration—your cancellation request came in on the 20th, just one day before your billing date. Unfortunately, our terms of service do require a notice period before the next billing cycle, so the final invoice had already gone through by the time we received it. It wasn't a matter of dragging our feet, it was just tough timing. These situations are never fun for either side, and we appreciate you working through it with us to reach a resolution for handling final payments. We wish you all the best moving forward.

Response from Surefire LocalMar 20, 2026

Thank you for sharing your concerns, Kim. We are sorry to hear this has been a frustrating experience and want to address it directly. Our records show that a written agreement was sent to your personal email on June 14, 2024, clearly outlining your website hosting subscription at $199 per month with recurring monthly billing. We do not offer a $199 per year hosting plan, and no such agreement exists in our records. The monthly rate you have been on is, in fact, one of the most competitive pricing points we offer for this service. We understand it can be surprising to revisit billing details, and we genuinely wish this had come to our attention sooner so it could have been addressed at the time. We are happy to walk through your agreement and billing history with you directly. Please reach out to us at [email protected] and a member of our team will connect with you promptly.

Response from Surefire LocalMar 6, 2026

Thank you for sharing your experience. We are sorry the timeline for your website build and the responsiveness of our team fell short of your expectations — that is feedback we take seriously. We are not able to identify your specific account from the information in this review, and we want to make sure your concerns are addressed properly. Please reach out to us at [email protected] with your account details, and a member of our team will review what happened, ensure everything has been handled correctly, and work with you toward a resolution.

Response from Surefire LocalMay 20, 2026

Robert, please reach out to us directly at [email protected] - we still wish to discuss this with you.

Response from Surefire LocalMar 6, 2026

Thank you for your feedback. We are sorry to hear this has been your experience and want to address your concerns directly. We are not able to identify your account based on the information provided in this review. If you were charged after requesting cancellation, we would like to look into this immediately and ensure it is resolved properly. Please reach out to us at [email protected] with your account information and a member of our team will prioritize your case and work toward a resolution.

Response from Surefire LocalMar 6, 2026

Thank you for your feedback, Michael. We are sorry the experience didn't deliver the results you were hoping for. We do want to share some context that may explain the discrepancy. Shortly after you signed up, our team completed your initial platform connections and provided self-installation instructions for the tracking scripts needed to activate lead tracking on your website. Unfortunately, those scripts were never successfully installed, as your web team was not able to complete the implementation despite our follow-up efforts. Without those scripts in place, our full lead tracking and attribution tools were not active on your site — which means any leads generated through your online presence during that time were likely not being captured or visible to you. We are sorry we were unable to get full implementation over the finish line and that this impacted your ability to see the results of your investment. If you would like to revisit your account or discuss this further, please reach out to us at [email protected].

Response from Surefire LocalMar 6, 2026

Thank you for sharing your feedback. We understand how discouraging it can be when results don't materialize the way you'd hoped, and we're sorry this has been your experience. We do want to share some important context. Your Local Services Ads campaign — typically the most direct and highest-quality source of leads for home service businesses — was not able to go live because your background check required by Google was not completed, despite our team making multiple requests over an extended period. This is outside of our control and directly limited the volume of quality, verified local leads available through that channel. Our team did work to deliver value in other areas throughout your time with us: your account was upgraded to a higher-tier plan, your Google Business Profile was built out with consistent posting, and social media management was launched — all improvements that remain in place and continue to benefit your online presence. PPC advertising was also funded by Surefire Local, with your account promoted for HVAC services across 80 zip codes within your target radius. We genuinely want to address your remaining concerns. Please reach out to us at [email protected] and a member of our team will connect with you directly.

Response from Surefire LocalMar 6, 2026

Anthony, we hear your frustration and want to address your update directly. Our records confirm that after the issue was identified, the configuration was updated and verified as functioning. We stand by that. However, we also hear that you are still finding the old tracking number on certain directory listings, and that is something we want to help resolve. Directory updates can take time to propagate, and some third-party platforms require manual correction. We'd genuinely like to help get those removed. Please reach out to us at [email protected] and we'll make it a priority to identify which directories still show the old number and assist in getting them corrected. We're sorry this has continued to be a frustration for you and want to do what we can to help close the loop. ------------------------------------------------------------ Anthony, thank you for sharing your feedback. We are sorry this experience was frustrating, particularly the period during which your tracking number was not functioning as expected. To provide some context: the call tracking number (CTM) added to your account is a tool that exists entirely for your benefit. It allows you to see which leads are coming in, verify lead quality, and review recorded calls — it is the primary way we document and demonstrate the real-world results your marketing investment is generating. We do acknowledge that there was an extended period during which the CTM was not working correctly, and we apologize that this was not identified and communicated to you sooner. Once the issue was flagged, our team updated the configuration and confirmed it was functioning properly going forward. We are sorry the experience fell short of your expectations. If you would like to discuss your account further, please reach out to us at [email protected].