SureBridge InsuranceSureBridge supplemental insurance plans help individuals reduce the financial risks associated with accidents, illness and hospitalizations with either a lump sum or daily cash benefit, paid directly to you!
SureBridge Insurance (surebridgeinsurance.com) has 432 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Adam J.
Very good coverage....I had dental/eye/hearing. Affordable price, and covered pretty much 80-90% of the costs of what I had done, with checkups and procedures.
Response from SureBridge InsuranceAug 18, 2021
Thanks, Adam!
Terrence Z.
We have the Surebridge dental plan. I went through a time consuming effort Jan 27, 2020 to straighten out which website to log on to. My login in info no longer works. I called billing to make a payment and then change credit card for autopay. They did it manually but I was told to go to Mysurebridgeinsurance.com. My Jan 27, 2020 info did not work. I called the 800 helpline. The automated response said to log onto Myportalsurebridgeinsurance. com. Login info did not work here either. Tried to get login ID and password reset online but I was not recognized. Called the 800 helpline number and got sent to a full voicemail box with no additional instructions, just a repeating Cisco message. The Surebridge letter I received says the help desk is open 8 to 5 pm. I called at 9am CDT. Timezone is not even stated on letterhead. They didn't miss a beat contacting me when the credit card company suspended my card due to suspected fraudulent activity. Trying to change my autopay with the replacement card was frustating
Response from SureBridge InsuranceAug 18, 2021
Hi, Terrence. Could you email us at [email protected]? We will see if we can assist you in this matter.
John C.
They keep telling me that I don't coverage and I do
Response from SureBridge InsuranceAug 11, 2021
Hi, John. We're sorry to hear that you're having some issues. Please let us know at [email protected] if there's anything we can help you with.
DAVID J.
I was taken care of in a professional,curtious and timely manner.
Response from SureBridge InsuranceAug 9, 2021
Thanks, David!
Troy D.
I've had this insurance for 7 years. Never filed a claim on it until I needed to but I needed to because of my rotator cuff surgery. I don't know when I damaged it but it got worse and worse overtime so I went into the doctor he said that I need the surgery. I had the surgery I was out of work for several months so I filed a claim they had me get every piece of paper every code from every company that I saw and that helped me.. And then they denied it at the end. They said because I didn't go to urgent care within 3 days after the injury that they're not gonna pay the claim. What a waste of money do not buy this insurance look at the reviews.. What a terrible company.. Basically they're saying every time there's anything wrong with you you'd better go to the urgent care in case it turns into something more serious peryou know how many timesPeople strain their backs or their shoulders and they don't go to the doctor right away.. Stay away from this company I warn you I warn you.
Response from SureBridge InsuranceAug 9, 2021
Hi, Troy. We're sorry to hear about your experience and would like to know more. Would you be willing to send a short summary of this along with your name, contact information, and date of birth to [email protected]. We can look into the matter to see if there's anything further we can do to assist you. Thank you.
DAVID M.
Great customer service!
Response from SureBridge InsuranceAug 5, 2021
Thanks, David!
DWAYNE W.
Ax customer service
Response from SureBridge InsuranceAug 5, 2021
Thanks!
Roger L.
When I had a problem with my payment last month, I got in touch with y'all & got it taking care by your representative.
Response from SureBridge InsuranceAug 5, 2021
Thanks!
