Xbox is listed under Gaming.
Xbox (support.xbox.com) has 60 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Cassius C.
Bought overpriced controller for £120. Controller had issues from day 1 and broke all together 1 month after warranty expired (controller was used very little!). Tried requesting repair through the repair portal and I get told “There are no repair options available for this issue”. Tried contacting customer service and im told “Support is not available for this kind of issue. Pathetic. I want refund asap or a working controller!
John T.
Downloaded a 360 game onto my series x, won't let me download my profile sends me to my Microsoft account. However no issue, login details and payment info all correct. I can't have a callback on this issue as won't let me and the two xbox agents I spoke to both gave me troubleshoot to do that led nowhere and both cut me off with no resolve, wasted my time, and I've paid for a game I now can't play as Xbox won't let me do a new support case on it. I hope this reaches someone as terrible service the xbox support team have given. Shouldn't be made this difficult to speak to someone in person.
Dave1987
You are Woke clowns, I play online, i get cheated alot on COD and them i report pc players on xbox network, sometimes i add a angry not to them, nothing too crazy, i got banned so many times, now im perma banned, and for what?? They should do action against cheating, i get angry because of cheating its the oppiste world this, F U xbox idiots
Colin D.
My controller is faulty and it’s still under warranty. I’ve had to put the controller serial number in four times and still haven’t got a response. I don’t want it repaired. I want it replaced. I’ve sent repair options in many times and I don’t even know if it’s been successful. You don’t get a response saying we will be in contact.
Joshua D.
Request a refund as I bought the new Robocop game and I get to a mission that once completed won't load the next mission but support have failed to get back to me or give me a refund so I now have a game that's useless to me and I'm out of pocket for it too
Cameron Bowen-Humphreys R.
They take your money, to provide a service. Now things are unstable and unreliable for an extended period of time, many people calling it out through available channels and they are ignoring it. This should be grounds for a major class action lawsuit as I'm sure there is no good reason to ignore it's community like this. This strikes me as malicious.
Steve B.
new games, most of which are online and that forces you to pay to play . You pay for core and that allows the basic use of the original Xbox 360 , top that off with previous backwards compatibility games getting the boot . My daughter played bioshock previously, it was backwards compatible now it won't play any original Xbox games. This is absolutely fine if you just have the Xbox as an ornament. Remember 4.99 a month .... Forget that . I'm walking away from Xbox , maybe go outdoors and spend little money for a good time rather than a lot on some billionaire with greed
Darren M.
Disgusting behaviour from a company as Xbox the people in support are useless and awful I have mnd and they don't know what it is and and the fact the don't help I have disabilitys unfortunately because of my mnd and they still treat you awful and ignore what you tell them and end up going circles and fob you off with bullshit support chat on Xbox is the worst plus Xbox ain't great anymore either.
