supplyhut.comReviews of supplyhut.com

This is the worst customer service I’ve ever encountered! I purchased a box of 250 bubble envelopes on August 13 and they shipped it on August 14… It has been sitting in Dallas since August 26… I contacted FedEx and they said the shipper has to contact them that they cannot deal with me… And this company refuses… Then they sent me a letter saying that for $25.50 they will try to help me! This is on top of the purchase that I already made! Now they have ghosted me and will not even communicate with me! It appears that they have my money so they don’t care anymore! This is not the way to run a business! So I am out my purchase, have not received a refund which I requested… And it’s a win-win for supplyhut or Supply Hut because they can file for the lost package and not give me a refund and I have no recourse! And they will get paid twice! I’ve never encountered a business that was so shady! I will be happy to remove this if I receive a refund or if I receive my package and I will gladly do so but if this is the only way I can communicate with you… then I guess this is the only way I can communicate with you! Please do the right thing.

They sent me the wrong product and refused to pick up the incorrect product and replace it with the correct product. After 11 emails over 30 days they stopped answering my emails. I'm out $200+, dumped the product and counted it as a lesson learned...never deal with SupplyHut!!

Their phone number on their website goes to voicemail, no one ever answers the phone. They also don't respond to their "contact us" form. Customer service is non-existent. They used to be good, now they don't care about their customers. I'll be purchasing supplies from another company.

I normally don’t like leaving negative reviews, but this situation really needs to be shared. I placed an inventory order for my business and several items were missing from the shipment. When I reached out, I was told the missing products were “in transit,” but they never arrived. I followed up again asking for tracking information and received no clear answers. Later, I was told the items had been delivered — yet they were not included in the original shipment and never showed up separately either. It’s embarrassing to run a business when you can’t rely on your suppliers to deliver what was ordered. The customer support has been extremely disappointing, with poor communication and unacceptable responses throughout the process. I genuinely hope leadership takes this seriously and invests in improving their customer service team. Clear communication and accountability should be the standard, especially when businesses depend on these orders to operate.

Absolute scammers. Didn't send my order, didn't answer any messages, then once my claim against them was nearly through they uploaded someone else's tracking number, whole different address, same city. Absolute scum then ignored further messages, but took the time to have my negative feedback removed on eBay (what a joke!) then, they only gave any customer interaction once I left a bad Google review. They couldn't get that one taken down through BS. Finally got a refund after they continued to double down on fake tracking number nonsense. I see they did same crap to someone else here. Wow. Complete trash company.

Customer service is absolutely abysmal. I was sent the incorrect item and for 2 weeks was emailing them about getting sent a replacement with only 1-2 responses. It was like pulling teeth and they were incredibly unhelpful. I ended up having to go through PayPal to get a refund. Still havent heard back from the company but I'd avoid them if I were you...

This company issued a fake tracking number after I opened a case on ebay. The other tracking number never moved. What a scam.

Our order took over two weeks to receive from one state away. The order was incomplete and what we did receive was wrong. Worst customer service we've ever experienced! Filed a complaint with the BBB as well as disputing the charge with our credit card issuer...