The Supplant Company Reviews | Read Customer Reviews of supplant.com

The Supplant Company Reviews | Read Customer Reviews of supplant.com

The Supplant Company reviews

48 approved reviews, newest moderated first

Greta
Jun 10, 2023
Best cookies ever!
Best cookies ever!
Response from The Supplant CompanyJul 6, 2023
So glad you love our cookies as much as we do!
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Nancy K.
May 15, 2023
Well in response to my earlier review…
Well in response to my earlier review they said they would send the product to the different address where I have relocated for the summer, but I still haven't received it! When I "preordered" this product 6 or 8 weeks ago I had no idea it would take so long for it to be delivered.
Response from The Supplant CompanyMay 15, 2023
Dear Nancy, Thank you for reaching out to The Supplant Company again. I will be emailing you personally to give you an update on your order. Harriet @ The Supplant Company
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linda M.
May 5, 2023
Five stars for helpful communication
I wrote my first review & gave the company only one star, as I still had not received my order and thought it way too early for a review. However, I have since heard from the company several times. They listened to my criticisms and have already corrected the email and website issues. I am impressed and appreciative. I still don’t t have the products but they will be arriving in a day or too. And I’ll be happy to review them after I taste them! My interactions with Supplant so far have been very satisfactory and I look forward to the products. As an aside, it has been very gratifying to correspond with an actual human who responded to me so promptly. Five stars.
Response from The Supplant CompanyMay 5, 2023
Hi Linda, I have checked on your order which included a pre-order for Supplant Grain & Stalk Pasta. Our pre-orders were set to start shipping on May 1st, so orders are going out this week. Your delivery will be with your shortly. We're sorry that no one replied to your emails, please may you tell me which email address it was so I can look into this for you. Thanks Harriet from The Supplant Company
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Max Van G.
Apr 30, 2023
Service was just fine
Service was just fine.
Response from The Supplant CompanyMay 2, 2023
Thank you for your review Max, we appreciate it a lot! From, Harriet
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Valerie B.
Apr 29, 2023
Where are my products?
Where are my products?
Response from The Supplant CompanyMay 2, 2023
Hi Valerie, I've checked your order and you have pre-ordered our Grain & Stalk Pasta. Your pre-order is nearly ready and expected to ship this week. Thank you Harriet at The Supplant Company.
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Anne D.
Apr 27, 2023
Never received my order
Never received my order
Response from The Supplant CompanyApr 27, 2023
Hi Anne, I've checked your order and you have pre-ordered our Grain & Stalk Pasta which is expected to ship from May 1st. Thanks Harriet
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Michelle W.
Apr 25, 2023
its been 3 weeks and still has not shipped
I have yet to receive anything from your company. I wrote last week to ask for an update, and got nothing back. I would like to cancel.
Response from The Supplant CompanyApr 25, 2023
Hi Michelle, I'm very sorry no one replied to your email. Please could you let me know which email address you wrote to. I have looked into your order which includes a pre-order for our Grain & Stalk pasta which is expected to ship next week (May 1st). Would you still like your order cancelled? Thanks Harriet.
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Linda
Apr 22, 2023
I didn't receive my package
I didn't receive my package. I emailed your company and no response.
Response from The Supplant CompanyApr 24, 2023
Hi Linda, I've looked into your order which includes our Grain & Stalk Pasta which is on pre-order. All orders including our Grain & Stalk Pasta are expected to ship from May 1st. Thank you, Harriet
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