SuperWater.comReviews of superwater.com

I spoke with Jacques in customer service, and he was very helpful in guiding me to the product he thought I needed. Unfortunately, it turned out not to be what I needed, and I had to return the product.

Thank you for the fast shipping and seamless online ordering process.

Thanks. Great service.

You say 90% of items ship free, I'm sorry, you've been doing this long enough to know which items can ship free, VERY disappointed that after my confirmation email there was a shipping charge of $13.95 added to my order, to avoid bad reviews, how about asking the customer if they're ok with "the amount" you're going to charge instead of adding a SURPRISE to your bill, why not add it at checkout so the buyer knows ahead of time! First and last time buyer, yes it's a quality product delivered in a timely fashion, just not happy with the add on shipping fee

I placed an order on August 30th. I ordered through this company in particular due to the fact that this vender said it shipped within one day. It’s been over two weeks and I don’t even have a shipping confirmation. I’m leaving the country for a war zone with questionable water and don’t know if I even have time to re-order from another vender before I leave.

The practice of adding shipping costs after you have placed your order making it look like you won't be charged for shipping. Then receiving a email stating that you are charged a whopper shipping charge, we use FedEx everyday and I know the costs we pay and yours is crazy! I will not purchase from SuperWater again.

Delivery was on time and seamless. Thanks!

Good service, good price and good inventory.