SupershuttleReviews of supershuttle.com

Do not trust that they will pick you up. Have a second plan or DO NOT BOOK transportation with them. They caused me to miss my flight, I was never picked up and missed my flight to Houston. I book this thru an agency called Mozio Inc. So not trust neither one of these guys. No one wants to admit responsibility to refund me my $250. 00 . I wish I read their reviews before booking. Dina Rivera

Never rely on this "service" because they don't have any service! I booked it way in advance. After waiting an hour my shuttle came, we were waiting with 4 people and all of a sudden the driver would only take 2 of us with him saying that his schedule was changed. He was unfriendly and didn't care at all! He just took of and left us standing there in the middle of the night even though I showed him the prove on my phone in the app with his car and name etc. Then I was again told to wait with the promise of another shuttle in 20 mins. It never came. They just called me and said that they have to cancel my reservation. I was so helpless and angry! No service at all! Unreliable and horrible! We were in the end with 4 people and they left us standing there. Worst experience ever!!!

I had an extra bag which I indicated when booking online. The driver the minute he picked me straight away announced that it will be $10. Big strong guy demanding money before he even earned it. Bags thrown in a messy fashion and mixed up with other passengers bags at the back of the van. I had an older small man in Romania helping me with my bag, a sweet gentleman asking for nothing in return, and here have this cocky guy demanding money without even saying 'Good morning' first. Sad and disappointing, leaves bad taste. I will never use it again and don't recommend.

Fraudulent payments taken, charged 3 times for pre booked service. Now $256.80 out of pocket for their error!!!! Asked operator to assist as husband is t1 diabetic and we are in a foreign country and require food. She states not her problem case will be looked at in 5 days. Shame on you Supershuttle we have spent $800 with you during our holiday for your promised stress and hassle free service yet now I hope we don't encounter a serious medical emergency for your incompetence. I shall be taking this matter further.

We are now at LAX airport we booked through Viator for a “super shuttle” transfer which turned up an hour late!! (We were at the port at 9:35am for 10am booking which arrived after 11am... the on site organiser did extremely little to help and was quite rude, the “super shuttle” company didn’t have enough buses at the cruise terminal to honour bookings blaming a traffic jam, albeit all other vehicles were coming and going Just fine!! It put immense pressure on the transfer and would suggest if Supershuttle wants to get good reliable reviews and further bookings they the should run a shuttle service with the accuracy and times customers book. That title about sums up supershuttle in Los Angeles cruise port to LAX

BOOK ALDRIG HOS DEM ! Vi bookede dem til at hente os i JFK lufthavn i New York samt hente os på hotellet 1 uge efter og køre os til lufthavnen. Allerede ved afhentning i lufthavnen, var der problemer. De var der ikke til aftalt tid og vi ringede derfor til dem. De lovede at ringe tilbage inden for 15 minutter - og tilføjede lige, at havde vi ikke hørt fra dem inden, så skulle vi ringe til dem igen. Vi ringede gentagende gange, hvor vi blev stillet videre og så lagt på. Efter ca 1 time, fik vi at vide at chaufføren var udenfor i en sort bil ! Der var 3-4 baner med biler og hver bane var nok100 meter lang - værs’go at find bilen. Efter lang tid lykkedes det os at finde den og vi blev kørt til hotellet. Da vi 1 uge senere skulle hjem, måtte vi igen vente og efter 40 minutter ringede vi igen og beskeden var at hvis vi ikke kunne vente kunne vi jo tage en taxa og vi ville få refunderet beløbet vi havde betalt for turen. Vi tog en taxa og regnede med at alt så var i orden med tilbagebetalingen, men vi tog fejl ! Vi kontaktede dem efter 1 uge, da vi stadig ikke havde fået penge tilbage. De kunne ikke se at vi havde bedt om pengene og vi skulle for at få vores penge ansøge om dem på deres hjemmeside. Det tog ca. yderligere 1 1/2 uge før vi fik vores penge. Så tag en taxa, det er både nemmere og billigere og man kommer afsted til tiden.

SuperShuttle has lost my business forever. I have used SuperShuttle in the past, and while it hasn’t been great, it’s been tolerable and is priced similarly to Uber. My experience in Washington, DC recently however has guaranteed that I will never use their “service” again. The first problem was on arrival. My flight was delayed and landed around 1:00 AM. I followed instructions and checked in online and went to my pickup spot. Soon after I got there they loaded a van and it left, while I was told that they were still looking for a van for me. So I sat, until almost 2:30 AM, when the airport “customer service” agent finally told me that they wouldn’t be able to find a van for me. I ended up taking a taxi (for $90) to get to my destination, finally arriving around 3:00 AM. This was annoying and expensive, but not the worst thing SuperShuttle did to me on this trip. At this point I was worried about my ride back to the airport, which was scheduled for 3:20 AM for a 5:00 AM flight. I got up early and checked the app, and it showed I had an assigned van, #1065. Based on the distance he was from my hotel, it appeared he wouldn’t arrive until around 3:50 AM, 15 minutes beyond the end of their “15 minute pickup window”, but I should still have had plenty of time to get to the airport. I watched the app as the van headed my way. Then, less than a mile from my hotel, I watched it turn around and leave. I had requested an ETA several times on the app with no response, and the driver finally called me around 4:10 AM. I had booked an Uber by then, but calmly asked the driver (Robert) why he turned around and left when he was so close to my hotel. He started **YELLING AT ME** about how he was too tired to drive and was falling asleep at the wheel because he had been driving for the past 3 hours. [I should interject here that I believe he was probably lying to me and had really gotten lost, as I checked the app around 6:00 AM and he was still driving around]. After 20 seconds of this, I hung up on him. Obviously, despite the Uber, I missed my flight. I ended up paying American Airlines a $75 rebooking fee and taking a $50 Uber from Dulles to Reagan to get a flight home, as the desk agent told me it would have been hopeless trying to get out of Dulles on standby that day. This also cost me 5 hours and nearly a whole day’s worth of work. I am now trying to get a refund. Their so-called customer service phone number does not allow you to do this, instead directing you to their website. The website assigns you a ticket so a representative can call you back, which the automated phone system says will happen quickly. They define quickly as **WITHIN 7 BUSINESS DAYS**. I fully expect to end up having to do a chargeback on my credit card. I also asked to file a formal complaint against Robert, but I expect SuperShuttle drivers get a lot of those, so I don’t expect much to come of that either. Regardless, I won’t be using SuperShuttle again at any airport.

Booked through Viator, called to CONFIRM our reservation, but they had no available vehicles, told us it wasn’t their fault or their problem, told us to contact Viator. Pathetic customer service, wasted hours trying to sort this mess out. This is why we do all bookings before we leave on holidays. Can not recommend Super shuttle