SupershuttleReviews of supershuttle.com

my driver was asleep when he was supposed to be at my address.

Went to make a booking and they said fully booked. I asked if they would put on extra services seeing they’re so busy - their response ways to ‘take a taxi’. Dunedin airport to city in a taxi is $100+ - poor service, why even comment? Also why not have a service when there’s a clear demand? One would think they’d want to be making the most of travellers using their services again. Not going to bother with them again, their attitude and customer service was appalling.

I would give this company a zero if I could. Will never use again. I had a reservation and in the chance that I might have been 5 minutes late, I called to make sure they knew I might be a little late due to baggage claim delays. The operator responded in a condescending way but assuring that my shuttle was going to be there on time and waiting for me even if I am a few minutes late. Waiting with my wife and children at the airport after 20 minutes past our reservation time nearly 2AM by then, my wife called and was told that there were no drivers in our area. My wife asked if we would be charged the same amount and the operator said yes. I know it is not in the operator's power to do anything, but this was still very frustrating to hear. I called again to demand an update on when we might be getting a shuttle. I was supposed to receive a call 10 minutes later but never received one for the entire night. I had to wait in a long line for a taxi and we did not get home until 4:30 AM. We had a snowstorm that night with a lot of ice and from what it sounded like, a lot of drivers were just not showing up. Even if that is so, don't tell me my shuttle will arrive on time waiting for me when it seems that you know drivers are not arriving. Also be courteous to give an update on when a shuttle might be coming or not coming so discussion about a refund or reduced charge can be started. I got no shuttle, therefore no service, and when I asked for a refund, they told me to fill out a survey (which I filled out) and have not heard anything back. Please don't use Supershuttle ever. I feel they used to be good but not anymore.

We have used supershuttle for 10 years, and they were our go-to service. We booked in June for an October trip, but yet, no text when we landed, wandered around the airport in Vegas for an hour until we could actually reach a live person who told us to go to a certain door and we went there and.. no car. We had to scramble to hire a new car service, which was about the same price, disputed the prepaid charge on our credit card, and we ended up getting a much better deal from the resort for an SUV back to the airport!

If I could give zero stars I would. Driver showed up almost 40 minutes late picking us up. Once he showed up can with a serious attitude. We decided not to go with this driver and the customer service agent said we would be credited as we were I touch with customer service the entire time we were waiting. We were still charged. The driver lied to his company and said he was waiting for us circling the airport which wasn’t true. We have three small kids and we let the customer service agent know who called the driver. I would highly recommend not using this company. Just an awful experience all around.

I booked a SuperShuttle Express Non-Stop Ride Minivan for a 5:18am pick up in the morning for transportation to BWI Airport. I contacted SuperShuttle Dispatch (520 216-4999 in Arizona) at 5:25am to inform them that our ride had not yet arrived. The individual that I spoke to told me that he could see the Confirmation Number for my order in the system but no transportation was available to pick us up and he did not think he could get one for us. We ended up driving to BWI and parking in long term parking and still missed the airline 45 minute checked baggage cut off (we arrived at the terminal within 30 minutes of departure) and were not ticketed for our scheduled flight and were ultimately declared a no show. If SuperShuttle had contacted us earlier about not being able to provide a ride we would have arrived in time. I have never had an issue with SuperShuttle service in the past but would not recommend them based on this recent experience

I literally waited 45 minutes outside JFK terminal for the bus... which they said would arrive in 5 minutes. I waited in freezing cold

Attention! I paid in December 80 EUR for a shuttle / airport transfer and got an email the next day that there will be no car in Paris that day. That happens of course, no worries, but I tried several times to get the money back - but they dont react and they dont refund me until now, beginning of February. I will never ever book or recommend this company.