SupermarketItaly.comReviews of supermarketitaly.com

great products and prices, but half my order was missing. I called and could not get through, then emailed. they refunded some items, but not all, so I have to call/write again. looks like out of stock items were on my bill, but not packed, so be very careful when checking your order. edit: changing to 2 stars. I have been refunded for my missing items, but it took 2x calls and 3x emails to get the money back.

Terrible!! Crooks !! Saw their ad on Facebook. Wanted to help small business. Went to their website. Ordered over $50 of their food- nothing outrageous-- all readily available. They had my money in 2 minutes. Next day received an email acknowledging order, but no delivery date. I emailed twice, asking for delivery date. Response was “...maybe in 10 days...” Finally delivery came- packaged very un-professionally. Food was warm. The chunk of speck had white specks under the wrapping. The paper ingredient list was old falling apart paper. Have not eaten any because it may be bad. Never ever again-- these people cheat OLD CRIPPLED LADIES.

Supermarket Italy fulfilled my entire order with incredible speed during the Covid-19 pandemic. Their prices were great, plus they gave me free shipping for ordering more than $50 of merchandise. They packed everything very securely. I'll definitely do business with them again, and frankly found them to be a great company to deal with. Grazie mille!

during the covid pandemic they not only charged 12.99 for a 5 pound bag of flour, you must place at least a 20 dollar order so I had to buy 2. When they arrived they had expired in November 2019. it is now the end of April 2020. They suck.

Shipments arrived when promised(2weeks). Some items did not arrive with the shipment. I emailed each day for three days and got a response on the third day with a simultaneous message left on the website directly. I received two courteous responses. I assume I reached two different departments. One rep said they were sending the missing products to me except an item that was now out of stock and the other rep gave me a refund because I disputed it on my credit card probably. We enjoyed the products that were shipped and we were probably just a little anxious over the missing items and the delayed response but it’s understandable with the pandemic situation. We will use the service again.

Excellent products and great prices. Wonderful to be able to get home delivery during this Covid-19 time. Faster shipping than expected. Thank you!!!

My first ordering experience with SupermarketItaly. Last week. Great telephone communication to start with, I had some questions. Later the same day I placed an order. And then, my items arrived here far more quickly than anticipated. Also, packaged with great care, and precision. Greatly impressed. Top service, and products. Website great too. Thank you! And especially during these unusually difficult and uncertain times. Will be back for more.

Although it seemed they weren't filling my order they did exactly two weeks from the order date. Honestly they did say it would take from 1-2 weeks. Thank you Michael