Scott
Poor QA
The computer touch screen did not work, a bad wire was installed to begin with, then the wires were wired wrong when I got the unit. The support staff very patient and friendly but the unit was not plug and play ready. I may pause before buying again, not sure.
Response from SuperLogicsApr 14, 2017
Hi Scott, Thank you very much for your review. I'm sorry to hear about your experience. I just learned that when we tested your system here the short Startech USB cable was installed, tested and was working properly. I can't explain why it would not have continued to function as tested after delivery. I am glad the longer 6' USB cable that was also included did function properly. As far as I can tell, this is a rare case of everything being done properly by all parties, yet still there is a chance for technical difficulty. I am glad our technical support was helpful and friendly and able to help troubleshoot the issue with you. Thank you again for taking the time to provide feedback. Matt x101



