SuperLogicsReviews of superlogics.com

Response from SuperLogicsDec 4, 2019

Thank you for your order and for taking the time to write a review Gin! I will pass this compliment on to them. Matt

Response from SuperLogicsNov 19, 2019

Hi Donna, Thank you for taking the time to leave us feedback. This is a great way to help us improve our processes and be better for you and our other customers in the future. When reviewing what happened and when, I’m glad that I can report that we did email Brandon the day we received the RMA request. Unfortunately we had the wrong email address for him or wrote it down incorrectly. We then didn't notice the email bounce back. Furthermore, we could have done better when you reported that you didn't get the email. We relied on using standard email to communicate to support and it was missed. We will meet this afternoon to consider whether we should use our customer help ticket system to post issues like this that we become aware of internally. Again thank you for taking the time to share your experience! Matt