Monte
They took my money for LEDS not in…
They took my money for LEDS not in stock and refused to refund me after I requested a refund several times. Had to open a Paypal case to get my money back. Update, this is the only that was offered for the out of stock lights, something I did not want that made the entire order a waste of money. Superlighting wrote Hi Thanks for your support! We need to inform you that the daylight white 6000K FSLCOB-MININEON-0503 is out of the stock at the moment, so could we help you replace the 6000K with 3000K instead and ship you 2x*1m 3000K FSLCOB-MININEON-0503? Or you can replace the FSLCOB-MININEON-0503 with another 6000K LED strip light. What do you think? Looking forward to your reply! Best Regards Violet Paypal got me most of my money back but I filled out the refund request wrong and "superlighting" still burned me for about $8. They're just saying anything at this point, they completely ignored me before.
Response from SuperLightingLEDDec 23, 2024
Dear Monte, We are truly sorry to hear about the inconvenience you experienced with your recent order. We understand that the situation was not up to your expectations, and we would like to take this opportunity to clarify the events that transpired and express our commitment to providing better service. On December 3rd, you placed an order for a new model product priced at $30.46. Due to the nature of this special model, it requires additional production time, which we communicated to you via email on the same day. We apologize for any confusion this may have caused. Three days later, we received your request to cancel the order. We promptly sent an email to inquire about the reason for your cancellation, but unfortunately, we did not receive a response. After waiting for two additional days, we were notified of a refund request through PayPal. We immediately agreed to the refund and canceled the transaction. We regret that our response time was not as swift as it should have been, and we acknowledge that we should have clearly stated the production wait time for special models on our website. Please be assured that all transactions on PayPal have a minimum refund period of 180 days, so there is no need to worry about not receiving a refund. We have been in business for 13 years and pride ourselves on our service and reputation, with over 32% of our customers being repeat clients. Nothing is more important to us than providing excellent service and maintaining a good reputation. If you have seen this reply, we would like to extend our sincerest apologies and offer you a $30 discount coupon with no minimum purchase required for your next order. This is our way of showing our commitment to making things right and ensuring your satisfaction. We value your feedback and are constantly working to improve our processes to better serve our customers. Thank you for giving us the opportunity to address this issue and for your understanding. Best regards, Superlightingled Sales Team Hi Monte, You have a minimum of 180 days to dispute the order you paid for at any time, because the merchant didn't fill in the logistics number, so the order itself wasn't successful, which is your right, for the incorrect amountor way you applied for, we have just checked it and have already applied for a second time for a refund for you （$6.25 USD refunded） , we are sorry we didn't pay attention to these small details. In a disputed state, the merchant can only process the refund for the amount disputed by the applicant. Best Regards Superlightingled team