SuperlabelstoreReviews of superlabelstore.com

Awful. Order took one month OVER the guaranteed delivery date, which missed my date of the event the patches were for. Then, when my patches did finally deliver, they sent the wrong product. Avoid at all costs.

Their checkout is broken, their customer support is practically non-existent, and their entire process feels unreliable for a European B2B customer. I tried to place an urgent order, but the checkout failed to correctly handle a valid VIES-registered VAT number. VAT was shown but not properly deducted from the final total, meaning the system was effectively trying to charge tax that was not due. This is a serious issue, not a minor inconvenience. The website also advertises “Free shipping over $200”, yet shipping was still charged on an order exceeding €400. No clear condition was presented at checkout to justify this discrepancy. Customer support was even worse. I was trapped in an endless chatbot loop, repeatedly asking to speak with a real person and receiving only automated replies. I reported the issue multiple times over more than 24 hours, yet no one provided a concrete solution. I was then redirected to a quote request form, which also raised GDPR concerns: no clear privacy notice at the point of data collection and no explicit consent mechanism before submitting personal data. After researching further, it became clear that this is not simply one isolated bad experience. Fortunately, I did not complete the payment under incorrect conditions. A company handling international B2B orders must have a functioning checkout, correct VAT logic, transparent shipping rules, GDPR-compliant forms, and real human support when serious issues arise. In my experience, Super Label Store failed on all of these. One of the worst purchasing experiences I have ever encountered.

Placed an order 14 March. It still has not been shipped or prepared. I just looked here for reviews and all the high scores are from reviewers with one review only and very similar to each other. Truspilot should scan for farmed / fabricated reviews. Update: experience is getting worse, not better. Superlabelstore changed the size of my label without my approval, despite the fact it had been proofed by their design tool, to a size that is much bigger and unusable for my project. They tried to say that I had approved the change, which I had not, and I had to send them screen shots to prove this. I am still waiting even for a confirmation if my original, proofed design can be done at all - in the meantime I paid £80 on 14 March with an ETA of 1-2 April. Now, 11 April, still not even an ETA. I would recommend you get your labels elsewhere. EDIT 2 in response to Superlabel stores reply here. Lets walk through this step by step: Order designed, proofed by Superlabel store’s design tool, placed and paid in full 14 March. I was sent an email by Superlabelstore on 16 March stating ‘we have had to increase your label size’ to about double the size in the original proof. I replied on the same day 16 March stating this is not suitable for my needs as it is for a small item. On 17 March I received the following message: ‘We understand that you do not wish to have your label resized which is why a customer approval has been sent to you first. I will forward your message to our team that the resize suggestion has not been approved and you want the label in the original size you ordered them. We appreciate your patience and if we have any updates, I will let you know. Have a great day! Let me know if you have further questions. Best, Jerlyn Team Superlabelstore.com’ I then heard nothing further until I chased for my delivery on 7 April. At this point I received an email from ‘Noor’ stating she expects the labels to be ‘in the final stage’. I replied to this email 8 April with a thank you, and also double checking that my original dimensions are followed. I then received an email back from Noor stating that ‘on 16 March a new size was proposed and you approved it on 18 March’. Now I absolutely did not approve this change as it would render the item unusable for my product and responded on 9 April saying so, with screen shots of the previous messages with Jerlyn. Noor then acknowledged on 9 April that ‘there has been a miscommunication’ and confirmed the order that I had placed, and proofed, with their design tool. I then received an email from Jerlyn stating they will ‘work with the team to ensure you are getting what you want in the label and explore all possible options’. I suggested that if their systems are not able to produce what is being proofed in their design tool then the design tool needs to be adjusted so that only products that can be produced will be proofed. On 10 April I asked Jerlyn for an update, had no direct response but on 12 April I received an automated update stating ‘we have finished the production of your Geweven label 26*29mm’, which is the size I ordered, so I presumed the issue had been rectified and I would be receiving the labels in a week or so. On 13 April I received an email from Noor saying they will cancel the order and proceed with a ‘full refund’. This is 1 month after the original order placement date. They issued me a refund of £69.51 whereas I paid a total of £77.87. I sent Noor a reply that there is a shortfall in their refund -companies are legally required to refund in full for unfulfilled orders, and have now had to open a case for the shortfall with my cc company as Superlabel store have not issued the outstanding amount. I have all emails and screenshots. Very poor experience with this company - I did a bit of digging on the internet and believe that they simply order their products from China. Unbelievable that they are not fulfilling their part of the contract and then they issue a refund with a shortfall.

A little disappointed as half my order is missing and 2 weeks later and having sent 4 emails I have had no response and over £100 worth of my order has not arrived.

I spent over 300.00 ordering my labels for my company and paid to have express , but to my surprise today I received another companies labels and this caused me to miss my deadline now. In addition I tried calling 10 times and it keeps you on hold for 5 mins then says email them, but the card included says sent 3 emails saying it’s urgent but no response . So I go to look up the store labels I received and noticed it’s a fake store on Shopify that just opened and you can’t reach them either. This company is a complete scam and I want the world to be warned not to be scammed by them. I believe they intentionally know what they are doing and it’s sad we are the victims of a money grab. I still have no labels and now it’s too late to order somewhere else. I’m pissed!

Worst service ever. First time I used them & certainly the last. Placed my order on 10/18. Was supposed to deliver to my screenprinter by 11/8. 11/8 rolls around & the screen printer has not received. I contacted this company & was told it was returned by USPS. NO ONE NOTIFIED ME UNTIL I CONTACTED FOR STATUS! They said they tried to call, but no one emailed me. Then they proceeded to let me know how it was MY FAULT (when it was not as the address was correct). I never mentioned that it was their fault. The only fault was theirs in not letting me know the order had been returned. I will never use this company again. Horrible service.

I ordered black washlabels but received white labels. A big mistake that I can’t change because of time pressure

The worst customer service ever. When I ordered back in July the labels were supposed to be delivered by 8/26. There was an issue that was resolved and they have posted that my labels are finished for over 2 weeks and I've still not received labels, a timeframe a tracking number NOTHING. If I ever get the labels I'll comment on the quality but I may just protest the charge with the credit card company. Maybe this is a scam.