B. O.
Never Received
Never Received I was excited to use Superior Cheer, because I heard a lot of wonderful things from other coaches concerning their poms arriving quickly and with good quality. That is what I needed. However, when I went to check my email for tracking information after receiving an order confirmation days prior, I found nothing. Then days later, my account reflected that the order had been cancelled. I still have not received an email from them, so I am assuming that the poms were not in stock although the website said they were. Others have had great experiences; it just was not mine.
Response from Superior Cheer and DanceOct 25, 2021
Thank you for leaving us a review. To clarify, we do not cancel orders without contacting customers for approval first. A couple of issues may have happened between placing the order on our website and the order coming into our system, such as issues with payment, issues with payment information, or an issue with Paypal if you paid through them. I am so sorry you never received your order, and we are currently looking into our notification system since you should not have received a confirmation. It is a known issue we hope to have fixed asap. If you would like to look into this further please reach out to our customer care team at [email protected].