Leslie K.
My refrigerator was making a funny…
My refrigerator was making a funny sound and not cooling. The repairman from Superior Appliance Repair came quickly. My problems began when he found a leak & that it needed Freon. He repaired the leak and charged it up, but it was still making the weird sound. He left anyway instead of diagnosing further, so of course I had to call the next day because it still wasn’t working right. My repair came with a supposed 1 year guarantee, so they came back at no charge, cleared an obstruction, but left again even though it was still making the weird noise. I called again the next day and now not only has no one shown up as they said they would, but now they’re not picking up my calls at all. I’ve been nothing but courteous because I’m sick and just don’t have the energy to get angry. The right thing to do would be to tell me there’s nothing more they can do rather than not listening when they were here and checking further, and then ghosting me like this when there are still more issues. I had to call a competing company to find out that they probably aren’t calling me back because there’s nothing else they can do. Superior Appliance Repair is not “superior” in any way. They’re just terribly uncaring and rude.