Dimitri T.
silent support service
I purchased a Shapeshifter in mid-December. My order took a long time to arrive because they forgot to notify the warehouse before the holiday break. Mistakes happen, and I understand that. After a month of commuting and appreciating the compact design of the Shapeshifter, three spokes on my rear wheel suddenly broke—without any incident or impact. I reached out to Superhuman Bikes for a quick solution, as I rely on my bike daily and local repair shops were unwilling to fix the issue since they were unfamiliar with the brand. They sent me three replacement spokes within 10 days (I live in San Francisco), but they were 1 cm too short compared to the originals. Since then, it’s been 15 days without any response to my messages. This level of service is incredibly unprofessional. [Update] Superhuman Bikes provided me with a new rear wheel after 1.5 months. It’s slightly different from the original, so some mechanical adjustments were needed to get it back on the bike. It’s a happy ending, even though the process took a long time.