Aisha
0 suitcases was included in the purchase
0 suitcases was included in the purchase
Response from SuperfaresSep 17, 2018
Dear Aisha, Please allow us sometime to look into this matter and revert. Warm regards, Team Superfares

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Superfares (superfares.com) has 427 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Aisha
0 suitcases was included in the purchase
Response from SuperfaresSep 17, 2018
Dear Aisha, Please allow us sometime to look into this matter and revert. Warm regards, Team Superfares
Evan J.
Cancelled 3 separate bookings for 3 couples and jacked the price up on the fares. One couple paid $127 more. Basically gave me a sob story that they called me (I'm in IT, always on-call, always have my phone). Talking to a Manager and a staffer resulted in me filling out a whole new CC auth page that looks terrible. Price difference for both tickets to fly half way around the world that made this all a huge mess for me and my wife? $20. They made all this commotion and would not do what they are supposed to do for $20. Third couple has not called yet, so I can only imagine what they will have to deal with. Talked to Samuel, Victor, and Alexander. Day 1: Still waiting on that revert... Day 2: Still waiting on that callback Day 3: Nothing Day 4: Nothing Day 5: Nothing Day 6: Seeing a pattern? No follow-up they offered.... Day 7: Last update, as it’s obvious there is no follow-up coming. Day 8: Ok, that follow-up from 13 hours ago didn't come either... Day 9: Statement came back, below. Point of contention is the same, they did not try to reach out to any of the 3 couples, the fact the 3 people all missed calls from them but none of us has missed calls? Lies plain and simple. Thank you for allowing us time to look into the matter. The said bookings were made on our website. As the bookings were made online we tried to connect with you the same day, to confirm the same. We follow the process of connecting with the customer before we confirm the booking for security and verification purposes. When we received no response, the bookings were cancelled. We were then contacted about a week later and each booking was confirmed as per the current fare. Fares are dynamic and ruled by the airline. They fluctuate and the price can increase or decrease as well. The bookings were made on line and were later confirmed after a week. Fares cannot therefore remain the same. We hope you view this as an isolated matter and give us the opportunity to assist you once again with your future travel plans.
Response from SuperfaresFeb 2, 2018
Dear Evan, We apologize for the services you have received. Please allow us some time to look into this matter and revert accordingly. Warm regards, Team Superfares ________________________________________________________ Dear Evan, We are sending you an email which contains all the required details. Warm regards, TeamSuperfares
Drew S.
after a search on their website first two results showed $608.55 and $ 740.68 but it can only be sold over the phone. So i called with info below. "This fare can only be sold over the phone in our call center. Please call 1-855-675-0092 for details and ask for Offer ID: 135914" When I called they made me sound dumb. and told me no such tickets exist. I have screen shot of the page which I will post elsewhere because this column doesn't allow it. Shady Business practice.
Response from SuperfaresDec 21, 2017
Dear Drew, We apologize for the services you have received. Could we request you to send us your contact number and email address at [email protected], so we may look into the matter and see what we can do to make it better. Warm regards, Team Superfares
Cornelia De Fay A.
I have purchased travel tickets for TAP Portugal Air Line. Mr. Alexander, the travel agent insisted to buy sits, to be sure that I will have good ones. I was charged $51per ticket and he gave me some bogus reservations because the airline have no reservation from SHIPRA TRAVELS LLC. For $102 we have to sit for 9 hours next to a smelly toilet. When I ask to be reimbursed for my money for the service they did not provide, they offer us $150 discount for future travels. Who will buy tickets from them? For sure, not us.
Response from SuperfaresDec 26, 2017
Dear Cornelia, We apologize for the services you have received. Please allow us some time to look into this matter and see what we can do to make it better. Warm regards, Team Superfares ______________________________________________________________________ Dear Cornelia, Thank you for giving us time to look into this matter. We had passed the seat requests for all your travel sectors with the respective airline. As travel agents we can only pass the request and it is the airline discretion to provide the same to the passengers. The confirmation email sent to you dated 21st November has your entire itinerary details and also the seat request passed to the airline, and the payment due for the same. Our team member Alexander only thought it was in your best interest to pass the seat request to ensure that your co- passenger and you could be seated together during your trip. Further, the payment for the same was due to the airline, and was to be given by you at the time of check in. We only charged you for the confirmed tickets that we provided to you. We are sending you a separate email which contains all the above details and hope it clarifies the situation. Warm regards, Team Superfares