Super Chill CBDReviews of superchillstore.com

Response from Super Chill CBDFeb 1, 2024

Dear Talli, We appreciate your feedback and apologize for any inconvenience you've experienced with your recent order. We understand the importance of receiving your items promptly and we sincerely apologize for the delay. Upon reviewing our records and UPS tracking information, it appears that your order was indeed delivered on Saturday, December 30, at 5:49 P.M. However, we acknowledge your concern about the shipping process taking longer than expected. The delay you mentioned due to a required security check at Lafayette, LA, is something we take seriously. We strive to ensure the security and safety of our deliveries, but we understand that it may have resulted in an inconvenience for you. Please accept our apologies for any frustration this may have caused. We are committed to improving our processes and appreciate your patience. If you have any further concerns or if there's anything specific you'd like us to address, please feel free to reach out to our customer service team directly. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Best regards, Nisha - Customer Feedback Team

Response from Super Chill CBDFeb 1, 2024

Dear Jesse, We sincerely apologize for the delay in receiving your order, and we appreciate your patience and understanding. We understand the frustration that can arise when expectations are not met, and we're truly sorry for any inconvenience caused. Upon investigating the delay, we found that there was an unforeseen issue with the stock at our warehouse, leading to the delay in processing and dispatching your order. We want to assure you that this is not a common occurrence, and we take quality control seriously. Our team typically ensures that all products undergo a thorough quality check before being shipped. However, it seems there was an oversight in this instance, and we deeply regret any inconvenience caused. We have already taken steps to address the issue and prevent similar incidents from happening in the future. We understand the importance of timely delivery, and we are actively working to improve our processes to avoid such delays. If there's anything specific you would like to address regarding your order or if you have any further concerns, please don't hesitate to contact our customer support team. We value your feedback and are committed to making things right for you. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Best regards, Nisha - Customer Feedback Team

Response from Super Chill CBDNov 27, 2023

Dear Kimberly, I hope this email finds you well. We wanted to remind you that your order, which was processed on November 17th, is on its way, and the tracking details were shared in our previous communication. Tracking Number: 1Z65909R0364020059 (UPS) According to the tracking information, your package is still scheduled to arrive by tomorrow, November 28th, by 9:00 P.M. We trust this delivery time is convenient for you. If you have any further questions or need assistance, please don't hesitate to contact us. We appreciate your business and hope you enjoy your purchase. Best regards, Nisha - Customer Satisfaction Team

Response from Super Chill CBDFeb 1, 2024

Dear James, We sincerely apologize for the inconvenience you experienced with the processing of your order and the delay in our live chat response. Our team is committed to providing prompt and efficient service, and we understand how frustrating this must have been for you. As discussed in our live chat and email exchanges, the issue you encountered was due to unforeseen challenges with some stocks in our warehouse. We appreciate your understanding and patience throughout this situation. We are continuously working to improve our processes to prevent such occurrences in the future. We are pleased to note that you placed two new orders, and we are grateful for your continued trust in our services. We are committed to ensuring timely and accurate deliveries for all your future orders. Considering the resolution of the matter and the subsequent successful deliveries, we kindly request you to reconsider your review and rating. Your feedback is valuable to us, and we want to ensure your experience reflects the high standards we strive for. Thank you for your understanding and continued support. Best regards, Nisha - Customer Feedback Team

Response from Super Chill CBDNov 17, 2023

Dear Laura, Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced with the delivery of your order. Upon investigating your case, we found that your package was indeed dispatched on time, and as per UPS records, it was delivered on Tuesday, November 14, at 1:01 P.M. The delay in receiving your order may have been due to the distance it needed to travel. We understand that timely delivery is crucial, and we regret that the overall experience did not meet your expectations. We appreciate your patience and understanding in this matter. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to contact our customer support team. We are committed to improving our services and ensuring a smoother experience for our valued customers. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Kind regards, Nisha Customer Satisfaction Team

Response from Super Chill CBDNov 17, 2023

Dear Willa, Thank you so much for taking the time to share your positive experience with our product! We're thrilled to hear that it's working well for you and that you found the ordering process easy. Our team is dedicated to providing excellent customer service, and we're delighted to know that you had a positive interaction with us. We also appreciate your kind words about our online store's convenience. We strive to make the shopping experience as seamless as possible for our customers. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We truly value your feedback and are grateful for your support. Best regards, Nisha Customer Satisfaction Team

Response from Super Chill CBDNov 17, 2023

Dear Customer, We would like to extend our sincerest apologies for the less than satisfactory experience you had with your recent purchase. Your feedback is invaluable to us, and we are committed to making things right for you. We regret that you received a product that did not match the clear liquid as shown in the photos. We understand how disappointing and frustrating this must have been. Your feedback has already prompted us to revisit our product descriptions and ensure that they accurately represent what our customers can expect. We are deeply sorry for any discomfort the product caused you. We take the quality of our products very seriously, and your experience falls short of our usual standards. We would like to resolve this issue promptly. We are eager to assist with your request for a return or refund, and we sincerely apologize for any delays in our responses to your emails. To expedite this process, we have sent you an email outlining a resolution offer, which includes sending you another bottle of juice of your choice with no additional cost. We hope this gesture can help make amends for your disappointing first-time experience with our site. If you have any further concerns or questions, please do not hesitate to contact us. We truly value your feedback and hope you will consider giving us another opportunity to provide you with a positive and satisfying experience. Once again, we apologize for the inconvenience you faced and thank you for sharing your feedback with us. Best regards, Nisha Customer Satisfaction Team

Response from Super Chill CBDFeb 1, 2024

Dear Mitch, Thank you for taking the time to share your feedback. We appreciate your business and apologize for any inconvenience you experienced with the shipping time. We strive to provide a seamless shopping experience, and we regret that there was a delay in processing and shipping your order. We'd like to clarify that the slight delay may have been influenced by the timing of your order, which coincided with the Halloween holiday. While we aim to dispatch orders promptly, holiday periods can sometimes result in a backlog that impacts processing times. We are pleased to note that, according to USPS records, your order was shipped and delivered on time. Nonetheless, we understand the importance of timely delivery, and we sincerely apologize for any frustration this may have caused. Your feedback is valuable to us, and we are committed to improving our processes to ensure a more efficient experience for our customers in the future. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to contact our customer support team. Thank you for choosing us, and we appreciate your understanding. Best regards, Nisha - Customer Feedback Team