superairjet.comReviews of superairjet.com

The worst airlines ever! Trust me. Don’t fly with it, super delay eventhough there were flights every hour, and all were delayed! I better take flight to the next day rather fly with it.

is zero stars not an option??? 4 flights with them this week, minimum delay of 4 hours. no refunds, no compensations. they make you wait ON THE PLANE with NO AC so they won’t be obligated to pay you a small compensation of 300k idr because it’s not “technically” delayed. On one flight, I got deplaned TWICE because they found separate mechanical issues. A 6 hour flight with one layover turned into me STRANDED in the layover city (not even my destination) after TWELVE HOURS. An absolute JOKE of a carrier. Will make sure I and everybody I know will never fly with you again.

Avoid at all costs. Traveling by foot and by rowing a boat is faster.

We booked 2 flights with Super Air Jet on our vacation to Indonesia and made a big mistake because both flights were changed. The first flight from Surabaya to Denpasar Bali was changed without any information to an earlier flight. When we arrived at the airport they said that we missed our flight, I said no, our flight is scheduled at 18.15pm, fortunately they changed us to an other company at 17pm which was 2 hours delayed, so at the end we arrived 90 minutes late. The second flight was scheduled for 19.20h from Lombok to Jakarta, we decided to take a late flight to enjoy the morning at Gili Air, I received an email that the flight was rescheduled to 14.20pm 5 hours prior!!!! When we arrived at the airport at 12 o'clock the lady at the check in said that the flight was rescheduled to 16.20pm. we are still waiting at the airport to check in! Missing valuable time at Gili Air only to wait at the airport. Never again! I recommend Garuda Airline. Everything fine and we received water and a meal on board.

Due to an internal system error when making my reservation, despite having the confirmation email and being able to check in the Lion Air system (where I made it) that my reservation was correct, I was unable to fly, losing a day of my vacation in a place in the middle of nowhere.

Destroyed my bag, refused to acknowledge me or issue me a PIR as required by law. Dirty old airplanes. Really unprofessional staff. Avoid at all costs if you care about your belongings and safety

Took money out of my account and issued a booking reference. Online checkin didn't work, so they told us to check in at the airport. But when we showed up, they said we didn't have tickets because their system said the payment was not successful in the booking process. I showed them my bank statement at the customer service desk, but they told me I'd have to call the support line... Also the flight was full so I wasn't able to fly. In summary - they took my money, made it seem like we were all set to fly, and then told me we couldn't travel at the last minute, ruining our plans and leaving us out of pocket.

Flight cancelation, then delayed while sitting on a hot airplaine with no AC or electricity. Pilot speaks so softly over intercom, couldnt hear anything. No communication from crew about what is happening.