superairjet.comReviews of superairjet.com

I am very disappointed to have boarded this plane, the service was so bad and so very slow.

To much delay, not worth the pay at all

Waste of time, 2 times delayed.

7 hour delay on Jakarta - Bali flight on 12 Feb. First plane not serviceable. Board second plane. Sit, then deplane. Bedlam at counter. Do not support this rubbish airline.

My flight from Surabaya to Ternate was… drumroll… 8 hours late. I woke up at 2:45 a.m. to get to the airport, only to end up waiting until around 14:00. I chose this airline because it was the only direct flight, but in reality it would have been faster to fly via Makassar with a different airline. If you look at the flight history, this route is late almost every single time, usually by several hours. This is clearly not an exception — it’s how this airline operates. Now, as I’m writing this review, I’m supposed to be boarding my return flight back to Surabaya. In reality, the plane that should take me there has only just left Surabaya and will arrive here in about three hours. That means the flight will be at least 3.5–4 hours late. What makes this even worse: there is no information about the delay on the departures board at all. No announcement, no update, nothing. The only reason I know the flight is delayed is because I checked FlightRadar. This experience fully confirms this airline’s reputation as Indonesia’s worst airline. Avoid at any cost. I will never fly with this airline again.

If I could give a zero star, I would have. I came here at 4 pm. It’s 10 pm already, I am still here. Scammers. They gave out a compensation package around 12-15€ lol what a joke. It’s my second experience. I thought it was bad luck. But nope. AVOID this airline.

My flight from Soekarno Hatta to Lombok is delayed for more than 2 hours. On the departure screen, more than half of Super Air Jet flights have problems, either delayed or even canceled. On top of that, the customer service at the boarding gate is also very bad. There was another flight which started boarding but the broadcast didn’t distinguish the two flights. Even the local Indonesians who were going to fly to Lombok, stood in a long line for more than 15 minutes before retreating to the chairs because they finally realized the onboarding was not for the flight to Lombok.

Absolutely disastrous. Avoid them if you can. Flight delayed multiple times, barely any information. Unclear if we’ll ever leave.