superairjet.comReviews of superairjet.com

Very bad experience. Arrived at the airport on time for luggage drop and check-in, but apparently they rescheduled the flight to be earlier. They said they sent email and tried to call, but cannot proof these. Got no compensation for hotel.

4 times delaid flight, got only 1 information at the beginning about the first delation. In all about 10 hours delation. Delation across the full night and following day, no cost compensation for hotel rent at night or similar. NEVER AGAIN, such a money greedy, unhelpful, customer ingnoring company. Look at other review sites and get you own understanding of this poorly executed branch of LION AIR.

2. Version complète en anglais I am extremely disappointed with Super Air Jet. My flight from Denpasar to Solo, originally scheduled at 10:00 AM, was suddenly rescheduled to 6:10 PM — more than 8 hours delay — only 3 days before departure. No proper explanation was given, no real support, just a message asking if I “agree” with the change. But do I really have a choice? This situation caused serious problems: I lost almost a full day I missed an important appointment at 2:00 PM My hotel booking and travel plans were disrupted This kind of last-minute change feels very unprofessional and gives the impression that flights are adjusted to fill planes, without considering passengers. Before COVID, AirAsia provided much better service on similar routes, with reasonable delays and affordable prices. Today, with the dominance of Lion Air, passengers seem to have very limited options, especially since even Garuda Indonesia does not operate direct flights on this route. Despite high ticket prices (around 2.5 million IDR round trip), there is: No reliability No compensation No real customer support Reading other reviews, I am now concerned that the flight could be delayed again or even postponed to the next day, which would mean losing a hotel night and ruining our long-awaited vacation. This experience has been very stressful and disappointing. I would strongly advise avoiding this airline if you have any important schedule.

My flight from Denpasar to was moved to an earlier time without any notification. Because of this, I missed my flight and all connecting flights. I had to book new tickets myself, which led to significant extra costs, including new flights home and an additional hotel night. Super Air Jet refers me to Travellink who I booked my flights with and Travellink refers me back to the airline. I have received no help, no clear answers, and no compensation. I was told I would receive a full refund, but I have not received anything. Very disappointing experience.

Flight IU641 from Samarinda to Surabaya was delayed by 4-6 hours, causing me to miss my international connection to Singapore. No proactive communication was given, and the ground staff provided no assistance for my missed flight. Avoid this airline if you have a connecting flight!!!! Even if you dont have a connecting flight i suggest you to avoid it at all costs . 🤬🤬🤬🤬🤬🤬🤬

超爛超爛以後再也不要坐這航班飛機 Super air jet

爛死了 拖延太久 服務極差 還在那邊笑 真的要避開這種航空公司

maskapai penerbangan terburuk! kalau bisa 0 udah 0 bintangnya, delay 8-9 jam tanpa ada info, saya taunya malah mau check in, ga masuk akal. Gara-gara kejadian ini saya kelewatan acara penting, customer servicenya aja antri 3-4 jam, memang brengsek