superairjet.comReviews of superairjet.com

Delayed 2 hours first, then another two hours, then we boarded and stayed sitted without air conditioning for 40 minutes and then we were told there is an issue with the plane and back to the gate. They don’t know anything so you just have to wait. Ah! And then maximum compensation is 15€. The worst airline!

Retard comme d'habitude et aucune information de part de la compagnie aérienne. Je deconseille fortement.

Delayed No communication No answer Nothing They behave like ghost

Super Air Jet changed my Jakarta–Lombok flight IU762, originally departing at 07:00, and notified me at 00:45 on the same day that I had instead been moved to a Lion Air flight at 05:30 from a different terminal. That gave less than five hours notice, in the middle of the night when most passengers, including me, are asleep. I therefor could not and did not accept the replacement flight and requested cancellation. I am now having to fight for the refund because my refund was denied! Changing the airline, terminal and departure time at such extremely short notice is simply not acceptable. I will update this review once Super Air Jet confirms and processes the appropriate refund.

Jelek banget, tidak bisa dijelaskan dengan kata-kata.

The worst service ever by airlines in the world

Super Air Jet is a complete disgrace to the aviation industry and an absolute joke of a carrier. This airline operates like a scam, routinely cancelling flights at the very last minute—clearly because they fail to fill up the planes—and secretly rebooking passengers onto significantly earlier flights without sending a single email, SMS, or notification! At the airport, I witnessed firsthand the absolute chaos they cause. Multiple furious passengers completely missed their flights because this shambolic airline changed departure times to hours earlier without warning, leaving people stranded. With Super Air Jet, chronic delays, sudden cancellations, and unannounced schedule changes are completely guaranteed. They have zero respect for their customers' time, money, and travel plans. It is a systematic failure. The Indonesian Ministry of Transportation needs to step in and revoke Super Air Jet’s operating license immediately. They are completely unfit to run a commercial airline. Avoid this garbage airline at all costs unless you want your trip completely ruined!

Refund request submitted over a month before my flight date, well within the window for a substantial refund per their own policy. Weeks later, still no response or processing. No direct way to contact them as a customer booking through an OTA. Complete silence while the clock runs down on my eligibility.