Tim
Received some cracked/ dented parts
Received some cracked/ dented parts. Per the seller's email, I had to contact both the manufacturer and seller several times. Eventually, I got a partial refund w/o return (look like mfg. gave $200 credit to seller, and seller refunded the same amount), but it was not a fully satisfied experience. Since there were not that many options to be considered, I had to take $200 for those parts matters w/o return (how could I return this huge / heavy sauna back btw?). However, as a cusomter perspective, it is still uncomfortable to use the sauna daily basis which is not perfectly sealed the interior. Finally, I purchased the sauna as a part of personal medical purpose for the first time, which I expected a lot for years, not this wrong parts and a bit of remedy.
Response from Sun Valley SaunasSep 15, 2021
Hey Tim - I'm so sorry to hear you aren't 100% satisfied with your sauna. Occasionally saunas do get damaged in the shipping process, but the manufacturers we work with are always happy to send out replacement parts free of charge if need be. When you told me you would be taking $200 in lieu of a replacement part I believed that was a satisfactory remedy for the damage to your sauna. If it's not I am more than happy to work with you to get a replacement part sent out so that your sauna is working perfectly and you're happy with it. Buying a sauna is an expensive investment and if there is anything we can do to make your experience a satisfactory one I would like to do that. Thanks for your feedback! Wes