Renee O.
Great customer service
Great customer service. Fast shipping and spot on pricing.
Response from Sun Valley SaunasOct 26, 2023
Thanks so much, Renee!

Established in 2021 in the renowned wellness destination of Ketchum, Idaho, Sun Valley Saunas is a family owned and operated retail store specializing in traditional Finnish saunas, premium infrared saunas, outdoor barrel and cabin saunas, and cold plunges from premium brands. What started as a passion for our mountain wellness rituals here in Sun Valley turned into a leading brand in the wellness space.Our showroom in downtown Ketchum is available for locals and visitors to experience our saunas firsthand and feel the craftsmanship before making a decision. For customers throughout the US, we ship nationwide and offer the same hands-on guidance over the phone, email or video. From helping you choose the right model for your space, to walking you through installation and care for your sauna, we're here for the whole journey - not just the sales process. At Sun Valley Saunas, wellness is a journey - we're here for yours.
Sun Valley Saunas (sunvalleysaunas.com) has 388 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Showing 316 reviews with 5 stars · Clear filters
Renee O.
Great customer service. Fast shipping and spot on pricing.
Response from Sun Valley SaunasOct 26, 2023
Thanks so much, Renee!
Darla
Shipped promptly and well packed. No damage. Looking forward to using once installed.
Response from Sun Valley SaunasOct 25, 2023
Thanks so much, Darla! Hope you love your sauna!
Happy in O.
Before: Customer service is amazing. Before I purchased my sauna I had some questions and they were answered quickly and professionally. You can even call and talk with real people. Shipping: The tracking updates and communication during shipping was wonderful. Arrived well packaged. Getting set up: Set up definitely took two of us. The craftsmanship of the unit made for a tight fit of the pieces but we got it together. I had bit of trouble getting blue tooth to connect the first time. Again customer service was very helpful. The sauna itself: it looks amazing! Heats up well and quickly. The Bluetooth connects perfectly every time and sounds wonderful, yet sound doesn’t travel much past the sauna . I was asking is it too loud out there for you? And hasn’t been any issues. I love the light therapy. Roomy enough for 2 but snug. I use it several times a week and love the way I end up relaxed and rejuvenated. So glad I found this sauna and this company.
Response from Sun Valley SaunasOct 20, 2023
Thank you so much for such a kind review! Glad you’re enjoying your sauna!
Mr B.
Great Experience. Sun Valley was available to speak on the phone and answer questions. Very pleased with this company.
Response from Sun Valley SaunasOct 20, 2023
Thanks so much, Nathan!
SD W.
We received our Sauna yesterday. Was easy to assemble and works great! Our only hiccup was delivery, but Wes did great in communicating with us and once received, everything was fine. So trust the process of delivery even with the hiccups. Thank you, Wes!
Response from Sun Valley SaunasOct 19, 2023
So glad it all worked out! Thanks for the kind review!
Marco Di F.
Very happy with my Sauna! The temp reaches 70 celsius which I love. A few drops of eucalyptus essential oil in the water and off we go. The only comment I can share to make it an even better experience is that the pictures and details for building the sauna could use an update. It wasn't hard but it was confusing in several steps. All in all, worth every penny. I have two/three people ready to purchase one soon :)
Response from Sun Valley SaunasOct 18, 2023
Thanks so much Marco! Glad you’re enjoying your sauna!
Deej D.
We love the Sauna. The transaction went well and delivery was easy. We use our sauna daily. Thanks so much!
Response from Sun Valley SaunasOct 18, 2023
Hey Deej! So glad to hear you’re enjoying the sauna! Thanks for the review!
ashley N.
Great product and great customer service before and after the sale!
Response from Sun Valley SaunasOct 17, 2023
Thanks so much, Ashley! Hope you're loving your sauna!