Mitch
Terrible Initial Experience, But Later Tried to Make Things Right
Terrible experience, both on the initial order and on follow up. Lots of finger pointing on where the fault lay, but ultimately it has to be the Sun Valley Sauna’s responsibility to ensure that products get ordered properly, are shipped in a timely fashion, and communicate that to the customer. Waiting for 3 weeks to let the customer know that a different item needed to be ordered in order for different items to work together is unacceptable. So was shipping the wrong item when that got cleared up. And neglecting to send the return shipping label until over a week later (and not until I called to again inquire about how to ship the item back.) 11/28/2022 addendum. I did have someone reach out to promptly after posting this review, and received a nice apology, as well as financial compensation to help make up for the missteps. They obviously did feel bad about how things had gone. It did make me feel this likely was an aberration in their proces. Hats off to them for making things right.
Response from Sun Valley SaunasOct 29, 2022
Mitch - I am sorry you had such a terrible experience. Our distributor sent out return labels upon our requests and during your return they changed the return process. That is why it took so long. It’s not an excuse, however, for the poor experience you had and I am giving you a refund of $500 on your order as an apology. Again, I am terribly sorry for such a poor experience. - Wes