SunTrustReviews of suntrust.com

The Truist app is a bloody nightmare. If it’s not crashing when logging on, it’s freezing up. I tried for three days to use the mobile app to make a deposit without success. Apparently something was wrong with the way I signed the check. We’ve been Suntrust customers since 2001, had only minor challenges. This merger has been in the works long enough to have a functional app for customers to use. I am extremely disappointed in the lack of customer concern Truist has shown.

The Truist app is garbage! Full of sign in problems. Hard to navigate. Miss SunTrust's easy to navigate app!

Never had SunTrust, I did in have bb&t though. Just wanted to express on some platform how sh¡t truist is. I've never had a singular issue with bb&t. Now that truist has taken over, which remember hasn't been long, I've had two payments of $150 at some glass installation place I never bought, my checks took 5 weeks for someone to finally tell me that someone at the bank cancelled it and I now have to pay an $8 stop fee, my new card (ordered because of someone using my other card to buy glass) has a new, truist-made-up pin that wasn't shared with me. Fucc you.

I have been double charged for the SAME bill due to the bank who did this..This is just another problem that the bank can't solve.They have terrible service!!!!!

The app is absolute garbage. Every time you use it there is a new problem. My credit card accounts which used to be displayed have totally disappeared. Last week it stopped accepting my password. After working with their tech staff for 45 minutes with no luck they put me on hold for 45 minutes and a new tech with no idea what was going on came on the call. Tried to use the chat function…surprise, it doesn’t work. TOTALLY USELESS. I may have to change banks because I need to be able to use a reliable app, like the one SunTrust had.

Wish I could give the Truist app zero stars. Very poor graphics, difficult to understand . The SunTrust app was more cohesive and user friendly . Hopefully this isn’t an indication of what customer service will be like now .

Absolutely horrible, and trying to get a hold of someone it’s a nightmare. You wait over 1 hour on the phone, pretty much fighting for your rights. Worst decision!

The app alone is good enough reason for me to switch banks. I don't like anything about it!!