SunTrustReviews of suntrust.com

Truist is horrible. Seems like they took all the negative aspects of the banks that merged and profiting off it. At least the tellers are polite. Never had a bank hold a cash deposit before. I will be withdrawing every penny and finding a new bank for all of my accounts.

I would give Suntrust/Truist minus 1 star if I could. The "transition" between the Suntrust and Truist had been horrible. I am currently locked out of my account for no reason and have been on hold for greater than a half hour to try to get it unlocked. When I go to the bank only a specific Suntrust teller can process my suntrust checks, causing major wait times. The whole thing is awful. Will probably switch banks due to the issues.

I have been having issues with my online banking and I need something fixed ASAP. I called a branch location and they would not help me. I called the customer service number and waited 45 minutes and they hung up on me. Called back and waited 45 minutes again they hung up. I have had enough with this bank.

The app wasn't ready to roll out. Fix it

I have been trying for days to use the Truist app and it keeps telling me it does not recognize my device. I can get on the website with my PC but I miss my app. After the app tells me it does not recognize me it freezes up and won't do anything. We have been a customer of Suntrust since August 1975 but if this keeps up we are going to another bank. Should have known when Truist bought Suntrust and they shut down two branches close to us it was not good news. For the last two years if we need to go to the bank we have to drive 40 miles one way to the closest branch.

This is a complete disaster the Suntrust app was certainly not state of the art but at least it was usable, consistent, and easy to navigate. This looks like a kindergartner designed and built. Will be switching banks if this is the best they can do after a 3 year merger effort

I miss my SunTrust app so very much. I'm even to the point of switching banks to get away from it!! Navigating on it is cumbersome to say the least. Paying bills is pitiful. Why can't ALL transaction descriptions be like the PENDING descriptions so at a glance you can tell what/who they were paid to instead of having to click on each individual transaction. Model it after the SunTrust version that was so easy and efficient. Please.

I have never seen such a mess of an App. After going from the clean, well thought out, easy to use Suntrust App to this mess of an App with it’s dark background and a map salad to figure out how to access what and where, I’m seriously considering switching banks which is just a heartbeat away. And why put the Mortgage at the head of the page? Who goes into their banking App to check their mortgage everyday? Move that down and move important bank accounts with daily activity up to the top of the page. Also daily balance for EVERY SINGLE transaction is just a number-salad and distracting while trying to view Daily activity. Rethink it people and make it user friendly or I will find a better banking App!!