SunTrustReviews of suntrust.com

I wish I could have rated 0 stars. I'm

Why are you trying to reinvent the wheel. My cell phone will not accept this new appt. Go back to the old one !! Once again why are you trying to reinvent the wheel, the old one work great !!

Too bad there isn't a negative star rating. The new app is the worst i have ever seen. You'd think they would improve or at least keep the old app. This new app is difficult to move through and a complete disaster, Truist obviously doesn't care about customer service. I may be making a change after 22 years with SunTrust.

This is the worst bank I've dealt with in 18 years as a realtor. My clients were purchasing a home today in Wisconsin and moved from Virginia Beach. Not only are they not going to get the house they are going to loose all of their earnest money because SunTrust in refusing to send the wire transfer to the Title Co for their new purchase. Apparently they would have had to set that up IN PERSON PRIOR to leaving the state. BEWARE!!! You may also lose your dream home and earnest money if you use this bank.

Suntrust's customer service is nothing short of abominable. I can't log into my online account. Every time I try, I get an error message saying my login information is incorrect for business banking -- even though I repeatedly select "Online banking." Waited 27 minutes to speak to a "customer service representative," who was completely unintelligible, with a garbled east asian accent and what sounded like a tin-can-and-string connection. To make matters worse, you have to listen to a tortuous cacophony of so-called music that literally sounds like fingernails on a chalkboard. After stewing in that environment for nearly a half-hour on hold, I felt like screaming. I should add that this has been my experience through all the years I have been foolish enough to be with this loser bank. CLOSING MY ACCOUNTS A.S.A.P.

I waited 30 minutes to talk with someone then got transfer waited another hours to get a hold of anyone. One of the worst customer service line I have experienced in banking.

They have the WORST costumer service ever. You can wait over 30 minutes and when costumer service representative finally answered me, I can hardly understood what he was saying, then he transfered me to other department and I needed to wait ANOTHER 25 MINUTES.

Suntrust's app was bad but the Truist app is the WORST in the banking industry! You can't see what's paying out at a glance & all my bill pay accounts are out of alpha order. Truist go back & look at Suntrust's functioning app & this is not just because Truist app is "new". I also use Navy Federal & Wellsfargo apps, both great! Truist "0" stars!