SunTrustReviews of suntrust.com

Thirty five years with Suntrust, Bye Bye Truist!

As a BBT customer over the past 30 years throughout the many mergers I have to say whoever designed this garbage website should be tarred and feathered. Over my 50 years in the IT Industry I have never seen a worse designed website my 9 yr old grandson could have done a better job. The previous BB&T website I could check the status of pending payments, my credit score and other important bank info, all I see here are cash rewards and "insights"????. No way to contact anyone via Email. Truist spend some $$$$ and get a REAL website developer and scrap this piece of garbage.

It’s just terrible. The other app was easy to use and this one is just horrific. I’ve been with SunTrust over 20 years. I’m going to look elsewhere, just awful

Truist...you are truly the WORST bank ever! 16 years with SunTrust and not one issue. Now? Well, I'll be on my way to Chase. You've royally screwed the app and now, at CHRISTMAS I can't get Zelle to do anything but FAIL. Maybe you'll explain to my family why they have no Christmas gifts?

I HATE THIS PIECE OF CRAP!!! I loved SunTrust and this Truist APP SUCKS! I have no idea how to navigate and find the accounts I pay Automatically. I am Web App Developer with 20 yrs of experience and this thing is HORRENDOUS. I want OUT of this disaster. After 12 yrs with SunTrust thinking of finding a new Bank. UNFREAKINGHAPPY with this!

have been with SunTrust for twenty…Totally DissatisfiedTotally Disappointed I have been with SunTrust for twenty two years and have never had any issues. The Tellers have always been great. Service was always above and beyond as well! The On-Line banking APP was always very easy to Navigate. However, as of late, the “TRUIST” On-Line Banking APP is a total disgrace! It is the most unfriendly, labor intensive, works only sometimes and you cannot do many of the functions in a very simple manner! In simple words, it is truly a “DISASTER”! Why. change something that has been working for many, many years and introduce a totally childish On-Line banking APP that is full of disaster at every function? A tier one Programer could have done better! Bad move TRUIST! You have totally turned me off to your Programers that put this APP together! Was it fully tested prior to release? Apparently it does not appear so! I worked for a very, very large company and did programming. This is embarrassing to have to rate this program! It is terrible! You programmers should just bring the old APP back! Change in this case was definitely the wrong change!

I used to really like suntrust.....but lately.....their service and online banking has gone right into the crapper. My online password just quit working. It always worked. When I went to put it back it....the system kicked me out and said I had to call them. I called...the automated system put me on hold for 30 minutes....and kicked me off again. Looks like their merger means more to them than their customer service. I'll be leaving shortly.

I would give 0 stars is it was a choice. Yesterday I called several numbers to speak with someone and the numbers “could not be completed.” Then, when I finally got through, I couldn’t figure out how to get someone to speak with me. I FINALLY spoke with a human I was put on hold. 1 hour and 20 minutes later the phone disconnected. The same thing is happening today. I ha e been on hold so far for 1 hour and 23 minutes and all I need is a piece of paper from them. Every time I deal with them it seems no one knows how the help. The only reason I am dealing with Truist is because they bought my loan from another party. I would never use them on my own.