SunTrustReviews of suntrust.com

On hold for three hours for a new card. They've closed all the locations near me. I've driven to 4 now that are closed or re-branded while their site says they're still suntrust locations. I don't know what to do. The next closest one is 45 minutes away and I work on week days.

Suntrust customer care at 800-786-8787 has stopped given services to customer that supposedly answering the phone promply, but placed hold for almost 2hours. It getting pretty bad services that has no care for any customer that maintain the account with them. And when they ever answering the call you can barely understand their saying. Very bad services above all.

Pity that zero stars are not an option. Its 2022 - yet SunTrust/Truist has its "on-line" banking site unavailable due to maintenance at 10:30 am on a Sunday morning. As a former IT manager I understand the need for maintenance - but I also understand that you take a minimal maintenance window at the low ebb of usage on your application - which in the case of on-line banking is 03:00 on Wednesdays. Mergers in my day were driven by the idea of "NO CUSTOMER IMPACT". The SunTrust/Truist philosophy seems to be to maximize customer impact - from the branches being a total disaster to the on-line banking systems being down. Where, oh where are the regulators ?????????

I cannot believe I feel the need to submit yet ANOTHER review of Suntrust/Truist in just a few hours since the last one but this bank is truly horrible and getting more so. I am getting a used car from a dealer but wanted to see if Suntrust would offer a better interest rate. The auto loan portion of their website is unusable. It keeps having popup notices about the merger. If I click the X to get rid of the message, ANOTHER message pops up about the merger and this goes on and on. If I call the customer service number, it says there is a 25 minute wait. WHAT IS WRONG WITH THESE PEOPLE? It is impossible to speak to a human being and the automated website, as I have said, DOES NOT FUNCTION!!!!!!.

I am in Dominican Republic. I have many crypto accounts and other bank accounts. My debit card was blocked for security reasons. I called my personal banker where I have my corporate account they couldn't help me. The they had me go through customer service where I waited 55 minutes the first time. Nobody answered. Since I'm out of the country my cell provider charges me . 29 per min. So I spent 15 dollars there. Then I called back and waited over an hour now my cell bill for calls is at around 30 dollars, I finally got someone in customer service who could not help me. They transferred me to the security Dept. I finally got my card unblocked. Story does not end here. I told the security person that I have many accounts and that im in the Dominican Republic please make a note so my card does not get blocked again. So here we are 3 weeks later my card is blocked for security reasons again. I can not get cash from my account. I called again went through the same process as mentioned this time NO INE ANSWERED THE CS LINE AFTE 1 HOUR AND A HALF. NOW my cell bill for the month calling to fix my blocks is around 80.dollars I have no resolution. I will have to change my flight back to the USA to take my money out of this bank. Hotels, rent a car, gas time and another round trip ticket to Dominican republic. Do this while ordeal when it's over and done with will have cost me. Over 1000 dollars. HOW THEY ARE EVEN STILL IN BUSINESS IS BEYOND ME. WORSE DECISION BANKING WITH THIS BANK OF MY BUSINESS CAREER IN 40 YEARS. TOTAL NIGHTMARE. DONT USE THIS BANK. THERES systems are 1970 there protocols ares stupid there CSV is none existent. Runaw

If there were an option for negative stars I would it to this clunky banking app. Makes me so #%*!! mad when I use It. If it’s not better soon I’m switching banks over it. Have had SunTrust for almost 30 years. Not sure why they changed the interface. Can’t get it to deposit checks. Super frustrating.

I only have a vehicle loan with suntrust. I simply was trying to access statements online and could not do so. I called, waited hour on hold, and was told that it should be fixed now. Waited a day, didn’t work. Called again, waited an hour on hold - person I got said I needed to be transferred to another department. Transferred and have been on hold another hour. Absolutely zero excuse for this kind of service.

Card on block, 2 hours and 2 hang ups while on hold to unlock it. I could physically go and close my account and open another one at another bank faster. Unacceptable.