SunTrustReviews of suntrust.com

horrible telephone customer service, long phone trees only to be told to wait times are 20 minutes

I'm with suntrust from long time ago. But now i registered with online banking but anytime i call their customer support they always take more than 1 hour to come on line and they don't even assist properly due to their agents rude behavious I'm really disappointed.

A few years ago I was charged twice for plane tickets. One was a pending charge but it remained on my account for weeks causing multiple payments to be returned. I had to jump through hoops to get charges removed. Twice this year I’ve put cash in the ATM, it has registered the wrong amount and I have to file a dispute. Last week I attached another bank to my car loan with Suntrust/Truist. I specified “checking account” but for some reason the $ was pulled from my savings (which I no longer use but has the same member #). I called the new bank about the issue and the fine was removed no problem. This took less that 2 minutes. Meanwhile, I call Truist and am on hold for 72 minutes. I’m then told that the won’t refuse the service charge unless it’s a bank error. I explain that it’s the same account number I use to pay all of my credit cards, my student loan, and my direct deposit and I’m not sure why the loan tried to pull from the old savings account. Truist tells me to call my new bank and call them back. Call them back? And wait another 72 minutes? I decided then and there to pay off my car loan, close my checking account and be done with Truist. I feel better knowing that even though they got my $25 they’ll never get another penny from me, including the $33 in interest I was paying monthly on my car loan. A weight has been lifted.

I'm currently on hold with customer service. I have been sent to 3 different departments and I have no idea why they are having so much trouble. I'm disputing a charge, something which I already did 2 weeks ago, but the charge has remained on my account. Someone used my card to buy things in RHODE ISLAND! I live in Georgia. Anyway, I'm beyond frustrated as it is going on 3 hours. I've never had this kind of trouble with any of my other banks over the years. It is definitely time to change banks.

Their "community" page has a picture of three children. Muslim, Asian and Black. Guess they forgot about regular old white people with all their wokeness and equality agenda's. Customer service always has at least a 30 minute wait period to speak to a live person. Like hundreds of other previous customers, I'll be setting up relations with my new back this week. Bye Truist......

I've been a SunTrust customer for 15 years. The Truist website sucks! I am unable to access my mortgage account, and a google search provides nothing only navigation to my regular accounts login. If I login I see my checking and investment accounts, but nothing NOTHING in the menu or in the options available on the account page to access or view my mortage. How am I supposed to set up autopay? And their chat window? No live agent. Instead "A representative will get back to you in 4-5 business days. HORRIBLE.

Suntrust bank is not customer service oriented. I have a mortgage with them. Out rate went up because the insurance went up by $17.92. We failed to pay the $17.92 amount so Suntrust held the amount we paid in a escrow account. They did not contact us. Our account went past the 30 day mark and we found out because we received a credit report. My credit rating dropped 152 points. I called them and filed a dispute. They declined and said we were late. Our local Suntrust representative did not think that was right and filed another dispute, which was declined also. No customer service here at all !!!!

There are no words to express my frustration. Completely horrible. I appreciate the 1 hour on hold to verify MYSELF in 5 minutes. You make DMVs seem fun. Just ridiculous.