SunTrustReviews of suntrust.com

33 years with this bank, I try to withdraw money and they treat me like a criminal. I call customer service and try to speak with a person that does not speak English and they tell me it is all taken care of. I go back the next day and the manager treats me like a terrorist and will not let me withdraw money out of my account but he sure enough will allow me to deposit a check. Tells me I need to go to a branch that knows me, I have not stepped foot into a branch in 30 years, the person that created my account is dead by now. This merger has helped with my decision to leave , I was worried about changing all my auto drafts but it seems like I have to do that any how. I need to transfer money tonight and the app says I do not have any accounts..... I have 10 accounts. These people are so out of touch with the real world

Suntrust has to be the worst bank and worst company i have ever dealt with! Suntrust is a big mega bank. When you bank with them you feel like a number and not an actual person. You dont feel a nice vibe when you deal with them. In fact you're treated like a second class citizen! I have been frauded two times banking with them. There fraud department is a joke. They do not care about the safety of customers money. The reason why people choose certain banks is because you trust them with your money. But you cannot trust them your money. They're name should be sundistrust. Last year somebody hacked suntrust system and got my email and put my email in zelle and withdrew almost thousand dollars out of my bank account. They're system is not secure. Nobody should have gotten access to that. I also recently had some fraud. I have a bad habit of sometimes forgetting to check my account. I didn't check it for 2 days. I checked it last Monday and I saw fradulent Uber charges. I do not drive nor ride Ubers. You can look at it and tell its fraud because they took out such random high amounts at the same time. Suntrust NEVER notified me. I never received a phone call text or even an email. You could tell they were fraud but Suntrust just let it go through I NEVER MADE THE CHARGES!! Suntrust fraud department is a joke and they should have contacted me and asked me if I made the Uber charges or stop them. You have to call them yourself and Suntrust makes you deal with the fraud yourself which isn't right. Im a customer and they should do it for me. I cried seeing them because I knew I would have to call their terrible customer service. I called at 5:00 and I waited for over an hour just for someone to answer. It was 6:00 and i just said screw it and hung up. I called a local branch person and she told me to wait till dinner time just so I can get a response. First of all fraud should be something that is dealt with immediately. I shouldn't have to wait an hour just for somebody to help me. People have lives and I want to eat dinner. I called again and I counted and it took exactly 4 hours. The customer service is not even in America. Its some Chinese people who don't even speak English and they can't help you nor understand you. We're in America so their customer service should have American people. They are very rude and testy. They talk over you and will even bark at you. As a paying customer I shouldn't be treated like that. They don't have that warm fuzzy vibe. They were asking me questions about a family member and they wanted to send me a code to get into my account. Im not giving you a code sorry! When I had my zelle fraud they wanted to mail my phone in an envelope and send it to the fraud department in China. WHO DOES THAT! IM NOT SENDING MY PERSONAL PROPERTY WHY WOULD THEY NEED MY PHONE!!!!??? In order for customer service to be good you have to be on the same page and speak the same language. They should be giving jobs to Americans not somebody in Asia. They can't even give me the right amount of fraud money. They can't even do math which is weird for a bank because money is all about math. I walked into a branch to close my savings account ( I do plan to close my checking). The vibe in their branches is very snobby and mean. All of their customers are stupid boomers who still order checks. At my new bank everybody was so kind and the person setting up my account said "All of our customers and employees are family". But i don't feel like that at Suntrust. If you have an account with them cancel. Quit supporting this evil globalist bank. The only people who bank here are stupid boomers because boomers support global corporations. Support a local credit union or a local state bank. Why would you go to a bank where you're treated like a number? Suntrust has caused me so much stress and anxiety which I shouldn't have to say. 🖕 u Sundistrust

I had an issue with ONE payment and they reported me 30 days past due. They don’t listen and don’t care. This is the ONLY negative mark on my credit report. Thank you Suntrust, or Truist, or whoever you are. I see that personal banking is GONE!

What a joke, would give zero if it were possible. Have three accounts, been with them forever. Used to get checks for free..Then started charging $20 for blank checks. Now it's up to $29. TRUIST IS NOT TRUE! Horrible service. On hold forever.. Do not bank with them.

If available I would give a zero 1 hour on hold for customer service only to be put on hold and disconnected. Called back ....another 46 minutes on hold.. 35.00 fee charged 4 times for checks under 60.00 dollars due to a unreturned larger amount.. 2 weeks to clear a 11,000 check that was paid and cleared to them after 2 days.. Never less than a 40 minute wait for live customer service.

I wouldn’t give them a one star either . I went to a branch to resolve an issue w a deposit and the representative Kevin Gonzalez at Alhambra branch in C Gables, Fla. kept me there one hour and he didn’t resolve the issue/error caused by the bank . He said he would call me and he never did. I sent him 3 e mails and he never responded / neither my phone calls :( I changed this account to bank of America I just can’t deal w this kind of service I don’t have the time

Since the merge with BB&T and the customer service is really bad. Moving to another bank.

I just waited on hold for 45 minutes. The lady barely understood english. She put me on hold for 5 minutes then the phone hung up. The merger with truist is a mess. Online is a joke and cant even reset my password to get into the app. I am leaving. perfect time. They just wasted 1.5 hours of my time and all I wanted to do was deposit a check. These people suck and it wont get better. If truist has same call center, run for the hills. The Cs simply do Not listen, They talk!