SunTrustReviews of suntrust.com

SunTrust intentionally makes monetary moves in your account to create potential for overdrafts to enable them to charge a fee. I made a deposit and their system put it in twice. I noticed and immediately called them. It was 2 days later they corrected the error and then 5 days after that removed the original legitimate deposit just before my house payment and truck payment posted leaving a balance far less than accurate. I again called immediately and had some choice words. The next day the deposit I had made was once again credited to my account thankfully before my house payment and truck payment posted, but it was only because I called then it on in. Otherwise they would've allowed both to post and charged me a fee for each payment I had made.

SunTrust is the worst bank ever. I have accounts with them for more than 20 years since before they were SunTrust. I did run into some rough financial times due to a divorce. But I have recovered since. I am a home owner once again. I am a federal employee with a steady income. I applied for a credit card and they denied me. CapitalOne approved me with a much larger credit limit than I was hoping for. I decided to close my savings/Checking account at SunTrust and opened a checking account with CapitalOne. I haven't closed my SunTrust account yet. I don't know if I am just a small fish for SunTrust but I am definitely feeling the love at CapitalOne. I plan on closing my account at SunTrust in 2021 and never do any kind of business with them anymore.

I make over 500k a year I have 80% equity in my home with a credit score of 800 plus and they denied me a heloc. So insulting they are stupid

As most of them say, bank ANYWHERE else. Opened the account online because of my work schedule. I only opened the account to have access to mobile deposit. Opened the account.... enroll in online banking.... account doesn't exist. Call the service center, speak with two different agents. Neither understood english enough to help and kept using the same prompts that made no sense as a response to my question, thus the statement they didn't speak enough english to help. One says call back in 3 days. So on day 3 I call and get someone who says yeah I see your checking and savings and I'll attach it to your online account. Great... I figure its a bank this part is over now its just money going in and out and I can deal with them. Then we get to today. I go to deposit my payroll check. The screen states deposits made before 9pm with be available the next day I make the deposit, then I get an email, sorry there is a hold on your check until 12/01. Mind you I wasn't given any notice of this. So I call two of the local branches where they says sucks to suck nothing you can do about it. So here I am not being able to access any of my paycheck for the next 11 days. I will close this account the absolute first second I can. This sham of a company should be sued five times over and shut down. Shady business.

Why the f*** do they have different lines when you call them? Usually they just put you through to a representative and sometimes they want your SSN BEFORE anything else. What the hell is that supposed to be for?! Why would I give their answering machine my freaking SSN if they don’t even know why I’m calling and there is no real person involved?! This is ridiculous. Also, the app glitches a lot, they stop many payments just randomly (algorithm sucks) even if it’s amazon or something, Zelle in the Suntrust app doesn’t want to send money 70% of the time, it’s ridiculous. I wish I was with Bank of America even though they charge you and suntrust doesn’t.

As an International customer it is actually painful dealing with these clowns and muppets. They block your card/account willy nilly claiming fraud protection. They refuse to call my number as it’s international so if they did then they could so easily confirm that the transactions were attempted by me. Serious call charges to call them. Biggest bunch of cock wobbles going. LET’S SEE IF THEY HAVE THE BALLS TO SORT THIS OUT

In late March 2020, I noticed that my credit score at TransUnion and Equifax dropped 100 points. As I reviewed the report I saw that my outstanding bank loan was double what it actually was. Then I noticed that SunTrust had sent into the credit bureaus a closed Home Equity Loan from 2015. They showed the account as open and having six figure balance. I called the SunTrust to get this sorted out and after clocking 18 hours of phone time being passed around like a Raggedy Ann doll, I finally got a Customer Service Agent to admit the account was closed and they would get this sorted out with the Credit Bureaus, . Three weeks later, still no correction on my credit score with the Credit Bureaus. I called them up again and spent another six hours being passed around from one CS Agent to Another. Each one having no record of my calls from three weeks before. Folks, this is a horrible, non-responsive financial institution that couldn't care less about resolving errors no matter how much impact it has personally on their customers. Customers mean nothing to them. I have been a customer of theirs for over 35 years. Means nothing. I would avoid them like the Corona Virus. They are completely irresponsible and their banking license should be pulled based on the extremely poor disregard they have for their retail customers. Instead of spending another hour dealing with them, I am now spending half that time filing complaints on every consumer review. Perhaps with enough complaints they will get the idea that one bad review is equal to 10 lost customers. My advice to you - pick any bank with a blindfold on and throw a dart. I guarantee it will be better than SunTrust now Truist.

After they closed my account for no reason! Because they want me to come into a branch which the nearest is in a whole different state! They sent me an empty check for my account funds and I lost nearly 200$! Con artists and scammers!