SunTrustReviews of suntrust.com

Just closed my savings account, got a cashiers check for the balance, and took it to another local bank. When the teller at my new bank saw the Truist envelope she literally said “another escapee I see.” That’s about all I need to say about the Truist customer service. They are the rudest individuals I’ve ever dealt with!

I had to give one star because I can't give zero . Their app update has locked me out of my account. I've been trying to make a car payment for 3 days . Ive sat on hold for up to 3 hours at a time and still no one answers. My payment is late and now my credit will take a hit . If you aren't a truist customer , don't become one

Pathetic. 3 hour hold to get my mortgage payoff. I went to 2 different branches and they could not get it for me. Said I had to call. This is bank pathetic. I have taken my accounts and moved. I would never recommend this bank to anyone. Find yourself a small hometown bank. Truist stinks!!

The rudest and most suspicious banking experience I have ever experienced in over 20 years. Many co-workers dealing with the same or worse. I will be changing banks because I question their legitimacy and do not trust them with my money at all. There needs to be an investigation because I believe it has been handled so poorly they are desperate and doing questionable things. Former BB&T, Suntrust, Truist, and all involved should be investigated and held liable.

Worst customer service ever! Wait time for representative is 50-60 minutes. I simply want to check if a bill pay transmission for a mortgage payment went through during the transition from SunTrust to Truist (my register says it did, but the mortgage company has not received it). Also, when I checked on this the last time--after waiting nearly an hour on hold--they said everything was okay.

You suck. My card not working 3 atms. Now zelle down. I got bills to pay. Fix it or I’m coming to take it!!!

This was the worst customer service I have ever experienced. When I called, I received a recording that said my call would be answered in under two minutes. Foolishly I stayed on the line for over one hour before my call was answered. After about 15 minutes of discussion, I was told that my issue could not be answered over the phone and that I would have to visit one of their bank locations. Very frustrating, sad and disappointing.

Truit took over suntrust. I have been with them over 40 years. I whent to get money out of the bank by a atm card. Would not work because it wanted a truit card. I dont have a truit card nor was one sent to me. I have no money in my pocket to by fuel and i barly got home on fumes. This is sunday no one to talk to at truit. Even used the stolen line and it came back we are closed. I noticed there are alot of complaints and never have i seen a company with such bad reviews that low. Shame on trunit being this bad !!!!