SunTrustReviews of suntrust.com

I'm a longtime customer for Suntrust Mortgage, they automatically locked my account "because I didn't login often enough" (auto-pay continued of course, and my monthly payments continue to increase of course). In order to "unfreeze" my account I had to call multiple Suntrust phone lines & talk to 4 associates across 4 different departments... but hey, they don't care! Anti-Trust laws are not a thing anymore... mega-corporations continue to merge with mega-corporations, reducing competition so that the little guy (you & I) get squeezed more & more and struggle to use the automated systems they they FORCE us to use. It would be comical if it wasn't so freightening where thing are headed.

The representative only know how to takecare of one transaction and the transfer to another department is over 10 min. wait time. After the waiting they still was not able to assist me in transfer money to another customer within Suntrust:( I have to go directly to the bank to make the tranfer.

Terrible Customer service!

Wish I could give less than one star. I've been at this bank over 20 years they have the worst customer service horrible management even worse policies.. they are crooks they will lie to you,tell you one thing do the exact opposite. Do not use SunTrust or truist whatever they want to be called. they use two different systems for online banking and what they see is not up to date and they will leave charges off so they can come back and try and charge you $35 later .Federal prosecutors really need to dig deep into this company there is alot of illegal activities and shadow operations going on

The new suntrust app or truist. It sucks, always crashes, looks horrible, difficult time logging in. Can't navigate properly. it just plain sucks ass.

This company is an absolute joke has the worst customer service I've ever seen the case manager was completely clueless they screwed up my claim from day one I am counting the days till this claim is over so I can drop this joke of a company

I requested escalation to a supervisor since the service rep was not able to resolve my issue and she declined. Customer service 101 - you have to have an escalation process.

On hold for hours today. Nobody I spoke with could help. They are all afraid to give their names, must be used to it. No notice, except to say my payment is late, but I can't even get an account number. This has to be illegal at some level. Scary!