SunTrustReviews of suntrust.com

It’s been a week now it’s giving me the run around. Can’t login to see my accounts. Monday I’m closing all my accounts.

The mobile app needs WORK!! Some of checks will NOT DEPOSIT!! The app states the amount of the check is wrong (which it isn't!) - and not the same amount that I'm trying to deposit (they are the SAME) - and will NOT let me make the deposit! I've tried taking different pictures of the checks / closing out the app and re-starting - and still it won't let me make the deposit. IT NEEDS AN OVERRIDE!!! SunTrust mobile app finally installed one and it worked great. Please this sooo frustrating!! PLEASE FIX THIS! (before I withdraw my money and change banks)! Steve McRay

Using truist app sucks. Can't make it work. Tried to talk to a human being. No such luck. Just the same message endlessly. Where are the human workers??? Or is it just one overworked receptionist trying to handle 5000 irate customers??

New Truist app is so bad. Ugly, slow, less information and features than before. I've been with suntrust almost 20 years and will be moving to a new bank unless they fix it. This merger has been a disaster. I feel bad for the older folks trying to use this Truist app. It literally burns my eyes to look at. Do better. I don't even write reviews so that should give you an idea how awful it is. Good job tanking your reputation if you even had one to begin with. I never even heard of Truist before I was forced into it. -100 stars.

Im writing this now because i cant use my truist app…. Again. Suntrust app was great. Any way to go back to it?? More often than not i get the flashing square of death on my screen. Plz fix!

The new Truist app and website are both terrible. BBT had a wonderful app and website and is largely why I continued to bank with them. The new app and website crash constantly, I have had multiple transfers of money just "disappear." The web design is difficult to navigate and the all purple color scheme is harsh on the eyes.

Bought a new house and within a year I had three different mortgage service providers as it kept getting passed around. Currently with SunTrust now Truist. When they took over the mortgage they sent out a letter indicating no changes, etc. and we may not receive a bill the first month but would be billed the following month. Within days I got a debt collection letter from them - dated one month before the new due date that they indicated. Seems their different departments need to communicate.

The TRUIST MOBILE APP IS HORRIBLE! I loved the BB&T app. The TRUIST APP is not user friendly, crashes constantly, and is poorly done. STINKS!