SunTrustReviews of suntrust.com

I'v been a low maintenance and loyal SunTrust customer for over 12 years. I'm British and live in the UK but need a trustworthy US bank to help run the finances of a small condo we own. Three months ago SunTrust deactivated my online banking for not accessing the facility frequently enough! I've had no particular need with income and expenditure running smoothly. I have tried unsuccessfully for these last three months to get SunTrust to reactivate the online banking for me. I've spent many hours of international phone call time giving the same story and personal details over and over. Only to be let down again and again. I have no access to my account and funds despite repeated pleas for help. Incompetent and uncaring would sum up my feelings. I'm left frustrated, anxious and angry. I am currently looking for an alternative bank to transfer to. It will not be their newly formed Truist Bank merger! Get a grip Suntrust!! I'd just like to post a follow up to the above. I eventually managed to contact a very helpful chap in their digital support over the weekend. He was brilliant, and I'm now up and running. Thank you Michael. Such a shame it took three months for the other departments to put me through to the brains behind their IT!

Technical support? What technical support? After an interminable wait ( more than 30 minutes ) my call was connected to an individual in the Phillipines whose language skills were sadly limited. The particular individual I spoke with would not ( or did not know how to? ) escale my call to anyone with actual technical knowledge of their system, and could not figure out how to send a text message to verify my phone ( !!! ) This is *someone's* idea of technical support, I suppose, but certainly not mine. My problem was a simple one, my explanation was extremely clear and straightforward, and I used very few words of more than one syllable, yet somehow the listening comprehension of this 'support' person was not up to the task. If this is any hint of what we can expect from the down-sized and outsourced abortion that will prevail from February 2022 onward, we can only "vote with our feet" and send our business where it will be appreciated, as it clearly is *NOT* right now.

Truist mobile banking sucks...it never works and crashes alot...may switch to another bank

One star because can’t give it less. Terrible app on ipad. Terrible effort to link accounts. What a joke. Used BB&T for years. Signed in everyday day 30-45 seconds to do a quick visual check of 5 BB&T accounts plus 6 linked accounts which included looking at recent transactions on credit cards - one BB&T card and a Citibank card. Have spent hours in truist during its short life. Terrible job listing transactions for linked credit card. Paper statements are easier but wait - I pay that credit card every Saturday so can’t wait for a paper statement. Message alerts took a step back into the dark ages. in BB&T they were informative. In truist they must be intended to annoy as they give no useful information and require additional work from me. This is huge disappoint for me as my banking experience with BB&T and been great for years and years and truist has made me dread opening the app. Why would I trust these people with my $$. They have proven that they make bad decisions - take an app that people loved and make it worse. Brilliant.

I am visually impaired and hold three acts with BBT. Trying to navigate the data now when the screen shows up, is impossible .. For the first time ever,I have to change banks Truist not working for me

They totally suck…I can never log in all I get is a blank page

I've used the Sun Trust app for years and it always worked great. The Truist app sucks! It is clunky and often won't accept the amount of a check that I'm trying to deposit. Get it figured out Truist

Their app is hands down one of the worst experiences I have ever had. There's a 50/50 chance the app crashes whenever I start it. I've had to change my password multiple times. The app looks terrible, almost like something that was designed by a first-year coding student. I'm not happy and am considering looking elsewhere.