SunTrustReviews of suntrust.com

The Truist app crashes, can't scroll down and buttons hidden under popup keypad, slow when it functions at all, takes many extra steps to deposit checks than old SunTrust app took. Today it's not functioning at all either in app, or online using pc.

This is the worst bank ever. I had fraudulent activity on my checking account, my opinion based on certain facts, the fraud came from within. The amount was significant to me and would be to someone else who is on SS. They never called me and said money was stolen out of my account I found out the hard way. Immediately went to the bank, froze my account and opened a new one, mainly because my SS check was going to be deposited in a few, not enough time to change the account. The rep called and they said no problem with the check, once in the old account can be moved to the new account, I just have to go into the bank. Well once there, they said they could not transfer the SS check from the old account to the new, they did not know how, like I believe that. This happened beginning of October, they know its fraud, I have been there a long time, but they to this day refuse to give me back my money. Other banks with good customer service will give you back your money during the investigation, not Suntrust, customer service is horrible and they will not work with you at all. So now I am struggling to pay bills and to live, Suntrust has taken my livilhood.

These people cannot do anything right. They have too many websites and apps to manage properly. They cannot do password resets without you calling their call center in India. Terrible business practice to boot. Do not open an account with SunTrust or Truist.

SunTrust/Truist has the WORST customer service I have ever experienced. They cannot help, refuse to do something, say they “can’t”, and end up saying that you need to go to a bank. I am closing my account and moving all of my money to NavyFederal Credit Union. TRUIST IS THE WORST.

Of all the banks that I have ever dealt with, this bank has the WORST customer service ever. Their wait times are 1-2 hours long, they operate on EST, which for someone in CA is pointless, and their customer service agents hang up on customers. They bought over 17,000 new mortgages and then sent out threatening letters and emails saying that we were delinquent in our accounts and threatening to send us to collections in violation of state and federal laws! They weren't even sorry about that and just said that the letter went out "in mistake"! This company should be investigated and punished for that gross violation and abuse of customers. When I asked them to sell off my mortgage and transfer it to another bank they laughed and said that they wouldn't do that because I have great credit and that they didn't want to do that. This is by far my worst experience with a bank, especially with a mortgage by far. Do NOT do business with this bank and pray that they never buy your mortgage.

I wish I could rate "StealTrust" as a negative five. I took my chances by switching to SunTrust due to only convenience, since my bank was now further away.....BIG MISTAKE!!!! After only one week of opening a checking account and hadn't received my checking/debit card yet, I was out of town, went to a nearby branch to get some cash only to be told I couldn't make a withdrawal. I was not given a reason why, how, what I may have done to cause this, which is nothing. I was simply told to call the "customer service" number. After waiting on hold, for more than 25 minutes and more than once, still no information. I was merely shoved to another department, another long hold time, another person with NO answers. I continued to call daily and given the same "it's under investigation" or this situation is with our "back office". I was given the Client Advisary, Gary Singletary, who also could give me NO Information. I went to the local branch, kept calling daily....still, no answers, no resolution and NO money. I can't put dinner on the table, I'm close to being evicted, I'm accruing late fees on all financial, utility, car loan and other along with the anguish, insomnia and anxiety I have suffered. I have been told 10 different things by 10 different people with SunTrust (StealTrust) still at no avail. I'm not the only person that has this very similar experience. And if this irresponsible, no regard to what this has done to my life, well being, financial situation and now credit score each time I was told my funds are being returned, which has now been Five different dates, the funds, my funds, are being sent USPS!! No offense at all, however it should have been sent Priority Mail, Certified Mail, Fed Ex, something with delivery confirmation. This bank is irresponsible, barbaric, no help to it's customers and completely heart wrenching. Carrie Mitchell Florida

Just signed up with this bank. went to make my first deposit which was supposed to be made available the next day. well 2 business days went by, then they told me because of recent fraud activity from previous clients theyre holding my funds 2 weeks! 2 WEEKS! Imagine working hard to feed your family and you take your check to the bank and they hold YOUR money hostage for 2 weeks. Anyhow, once my funds clear i will be cashing out my account and taking my business elsewhere. Would not recommend this bank, its dated and unfair to its clients.

This app is awful!! im switching banks.