SunTrustReviews of suntrust.com

It is so bad that I am switching banks. It’s 2021; this app looks like it was created by a kid in high school. Bank of America here I come!

The SunTrust app was so user friendly, especially when paying bills. The Truist app is not useful in the same way. The SunTrust app would tell show the total of pending bills, easy to navigate tabs and functions, etc. Truist app is dysfunctional in its setup and display.

What genius decided the best go forward platform between the SunTrust Online Banking App and Truist joke of an App was the Truist app with no functionality instead of rebranding the SunTrust App. I will give Truist a very small window to restore the functionality or like others will find a new bank. In today’s world we don’t need brick and mortar locations so changing banks is a decision to be made in a heartbeat.

Suntrust has/had a modern and multi-functional app that was easy to navigate and included all the programs that Suntrust offered. Now overnight we are forced to convert to Truist app and we are back to the archaic app ages, a dark app with a mess of boxes to just use for banking, no Bill Payment, mortgage, auto, credit cards, etc.Walking away from this disorganization, and now that my my scheduled bill payments are gone I closing my accounts asap!

Suntrust used to be a decent bank, but no longer. The recent migration to the Truist App is a joke. I can't even get signed onto it and their user support closes at 8:00pm. One of the reasons people use the app is it's 24 hour, 7 days a week access. How in the crap can you not have extended support during a huge migration like this? Basically, they don't care about you as a customer. I won't go into details on other problems like charging you to get change, the exorbitant amount of fees they try to charge, or the endless loop you get in on their automated phone routing. I have 3 different accounts with them, but will cancel them all. DO NOT become a customer!! They don't care about you.

Downloaded the Truist mobil ap today as Suntrust is evolving into Truist….. it’s just horrible….. how can a business have such a dysfunctional banking ap….. in this day and age…..truly not acceptable!! I’ll be taking my banking elsewhere!

XOXOXOXOXOXO

I wish I could give zero stars :(. I've been with Suntrust 25 years and am changing banks just get away from the mobile experience with Truist. What kindergarten class designed this giant purple monstrosity? I mean it gives me a headache just to try and use it. I can't even deal with this. Update 12/13/21 - After several weeks and many complaints I see that Truist does not intend to fix the kindergarten version of their app. Bank shopping it is.....anyone have a suggestion on a better bank?