SunSetter AwningsReviews of sunsetter.com

Be cautious, their installers are sloppy, they got plaster dust all over our vehicle

Bought a sunsetter awning through Awnings by Coastal Sunrooms ( an authorized dealer). The salesman was nice at first until the sale was made. Now my awning is crooked and coastal never returned my calls. When I called Sunsetter Awnings customer service to complain, they recommended a video to adjust it myself. Sorry I ever bought the awning and would NEVER recommend Awnings by Coastal Sunrooms in Frankford,Delaware and Sunsetter Awnings.

Great Awning! 18 years old and works like new! TERRIBLE, and I mean, TERRIBLE customer service. Several years ago they changed the "tie down" system for the "soft cover". The new system doesn't work where we live in northern New England. Winter winds pull the clips off the cover and make the cover and valence blow erratically until both are destroyed and need replaced. I replaced one cover and valence in the first 15 years. Since then, replaced both TWICE. They are not cheap. I attempted to let the company know how I remedied their "flawed" fix by contacting them to explain. Hours later after two attempted chat's, an email and phone call I talked with a CSR who could only read from a prepared script. No resolution there. Frustrated I came here, yes, to complain. The fix is simple, order Tarp tie downs, use strong cord and do it the original way as if using their bungee cord method. which still shows up on their website. If you live in a calm weather area, their safety clips will probably still work. if not, try this and save money on covers & valence.

I ordered a SunSetter awning through the official Costco link to SunSetter’s website, which included a 20% discount and free shipping. I contacted SunSetter customer service to ask if changes could be made to my order, and I explicitly told the representative not to cancel it. Despite my clear instruction, they canceled the order anyway. Now, I’ve lost access to the promotion I originally qualified for. I’ve contacted both SunSetter and Costco multiple times. Costco says the order was placed through SunSetter, and while SunSetter acknowledged this was their mistake, no solution has been provided to restore the discount or honor the promotion. This has been a frustrating experience. I’m still waiting for SunSetter to make this right and help me place the order at the originally agreed promotional terms.

I ordered Pro Series Awning in January of 2025 at a cost of more than $10,000. The local dealer is Shade One. I am continually being given excuses as to why my awning has not arrived. This is among the worst customer service I have ever received.

never buy awnings from SunSetter. they are hopeless if you require service.

I bought a home that had an older sunsetter awning. Its a lake place and there apparently is not local dealer. Trying to get any replacement parts from sunsetter is impossible, since they cannot determine an account & do not seem able to do anything without establishing who the owner is/was. I replaced the fabric myself & now have an issue with the motor. Again, no help from Sunsetter. I'd never buy a product from them!!!

Ive ordered an awning and accessories in the past and noticed their service decline over the years...This time i went with the flagpole..( China) and Flimsy..It arrives minus the ball or flag!...Customer Service?...Very basic and uninformed...No info on anything...It seems the people they put in place to service havent a clue..They read the same manual as the customer and assume...No knowledge of their product....Oh,they will return emails promptly but the customer cant count on anything positive happening...It also seems the stock they have is returns or B grade signifying the companys in trouble!...I had service reps who couldnt speak english,spoke english and was confused and others just pure phone answerers!...DEI hires for sure!