SunPassReviews of sunpass.com

I have the basic transponder, not the Pro. While driving through PA the transponder picked up a toll at Carlisle PA. Sunpass charged me. This transponder isn't supposed to work in PA. The PA toll system charged me for the toll as well as Sunpass toll system. I called customer service 3 times. All the times I called, the person I spoke with, all agreed I shouldn't have been charged. Customer service agents sent 3 different disputes to the dept that handles disputes and all 3 times my dispute cases was denied. This is the worst govt dept I have ever had to deal with.

nothing properly working in this stupid company, no tech support, nobody answer the phone, can't log in, can't pay bills , entire system outdated & dysfunctional

Please don't waste your time online; it's impossible to register. Upper management needs to address the website's inefficiencies. Horrible, do they care? Look at the reviews online. Time to make changes in upper management and bring in qualified programmers to solve the issues on their website

Florida privatized, criminalized, robbery legalized. * 2024 made five (5) trips down to So.Flo., Feb, May, June, July. Previously paid tow booths were $1.00, .50cents, whatever; let say $20.00 > $25.00 top for all. * August 1, 2024 received an e-bill text, $47.07, paid Visa end 1649, ref/trans # 24055234214045300127277, to SunP acct # 129412858, verified by phone SunP 5.2.2025 , 1.888.965.5352. Called previously, last week, there was no record of payment that the clerk could find. Now after searching my own bank statements, found the payment entry, calling back, providing it, after five (5) min or so, then, "Okay, it shows you paid..." * Been receiving text messages saying I owed $4.99-registration blocked, $6.99-tow warrant issued, $7.99... Visa blocked payments citing possible frauds, and replaced card, confirmed info fishing frauds by SunP, 5.2.2025 * Sunp confirms tows payment received on 8/01/2024, and cites the $47.07 payment was for the two(2) trips from Geneva AL to Plants > Miami > Tampa, back to Geneva AL, June and July 2024! TWO trips, least amount tows routes used = $47.07 tow fees, June and July, billed end of July, paid Aug 01, 2024! Confirmed paid on time, no late or collection fees or physical mailing fees included, since SunP till does not have my mailing address, only email from AL DMV as of May, 02 2025. We do the math; oh, math/book are prohibited in Florida, so you do "the meth" like everyone else! This is what listed by Webster as "privatized gov to legalized institutional robbery." * By the way, I now owe SunP $93.16 for the three (3) trips, same route (Flo animal shows), which S.P claims that it sent bills via physical mailing to an unknown address, confirmed that it DOES NOT HAVE MY MAILING ADDRESS in record !? Miraculously, Sunp had my address, but not(!@#$?), to send the second bill, $47.07, but did not have it to for the first bill, says on 5/02/2025 !@#$%? AND, the $93.16 includes the three (3) trips tow fees, 3 physical mail billing $1.50 each to an address that SunP did not have according to SP's clerk, Lacie, and collection Linebagie-something lawfirm's clerk, John, 877.258.5261, and fishing for my mailing address which was NOT in either systems, via "for verification would you confirm your mailing address". *** Made a critical mistake, gave M.address to clerk John, "Oh, that's not what in the system. Let me update it." * 5/2/2025 paid the $93.16 over the phone to Linebagie... law firm. Ask for confirmation/receipt. The clerk says, "it would be any good to you. In a few days a week, everything will disappeared, be completely wiped off both systems, so we won't able to retrieve anything from this trans.ID, but I'll give it to you if you still want it, (yes.) ref. 05558D" !@#$%? A Florida privatized tow company, SP, and a collection law firm are NOT required to keep record, unless you, the payer give them the specific/EXACT transaction twenty-three (23) digits number from your bank transaction ref., then, ONLY THEN, "oh, yeah. We did received the payment." * You do the math... Sorry, kept forgetting Florida prohibits doing "math and books," only doing "meths" is permitted! * Not everyone get scammed like this, hundred of thousands are being robbed bluntly by SunP and its so called collection law firms, personal info fished... Everywhere I turned, there is a criminal corp aka vultures are lurking, if not already attacked, stealing $... I'm turning into a SUPER-MAGA, incessantly ranting about God knows what. But I was told, "It's not you. It's the world we are in , unfortunately. the criminals are in-charged of everything, the banks, the car-repair shops, the car dealers, the supermarkets, the gas stations... to the "spineless, do nothing" law-conundrum-useless democrats, insane criminal republicans all the way up to the white house!" * This is Italian mafia's "Nickle and Dime" method. All the extortion amount is small, indiscriminately, and in massive numbers to everyone comes across theirs paths, added with the huge amount of info-fishing text-scams to deploy fears, confusions, making a giant sticky web for any victim to navigate. If one consults an attorney, "It would be unethical for me to charge you $10,000.00 to represent you, in order to retrieve records that worth a couple hundred dollars." This is how the system is set up, "nickle & dime" hundreds here and there, everywhere... adding up to billions like the banking corp, health-home-car insurance syndicates, all privatized, theirs crimes legalized. * And we're sitting around asking why there are people donated several hundred thousand dollars to Luigi M's defense fund !? This is an example of the "Y." Nearly 300M Americans, regardless of political, religious affiliations or not, are being legally bullied and robbed

I can never login with my current credentials.. i have to reset everything, every time i go to site, and half the time it won't let me do anything but watch the spinning thinking wheel, only to respond with some random error message.. absolute worthless site on the net

They double charged me and I can't get anyone to refund me for the duplicate charges. It's been months!

I received a text that I owed SunPass for an unpaid toll. I live in Texas and my TexPass usually covers tolls in other states that reciprocate. However, it was a phishing scam and reluctantly I had emailed Surpass and asked if it was a legitimate charge. It took them 4 days to respond saying it was not them. While waiting I clicked on the text and paid the fine. I had $45 taken from my CVS Helth care debit card which was the full amount I had on it for Medicare. SUNPASS did finally email me and warned me they were aware of a phisihing scam. They said please disregard the link you received.I paid it to avoid late fees from SUNPASS Too late.

Customer service sucks. The people are rude and do not contain any knowledge. They do not understand your complain and keep giving you irrelevant reasons for not fixing. I was trying to help my dad as he speak less English and the lady on the phone said ' I suggest not to accept translation from your daughter' which was inappropriate. My dad was very angry about that comment and on other hand they do not provide multi language translation facility, so my parents do not have anyone accept me. I tried to file complain with supervisor but she refuse to provide the agent name and said she do not know who was the agent talking to me and they are getting so many calls that she can not keep track.. So technically no complain registered on purpose.