SunPassReviews of sunpass.com

This afternoon I called customer service and I spoke with 2 people and they provided awful customer service and manners. The name of one of this person is Ana. I even told her that I was going to call again and report her with a manager and she said that she doesn't care. We spent a lot of money in this company daily and they don't even show good manners. I wonder if they don't need customers?

1 star is already too much for a service that is a shame! their pass do not work, registration blocked but they took the money from the credit card. Writing to customer service is just useless, they simply ignore any email. Stay away

I am extremely disappointed with SunPass and their handling of my toll account. For months, SunPass has been withdrawing money daily from my account, supposedly to cover tolls. I trusted that they were doing their job and paying the correct toll agencies. Unfortunately, that was not the case. Despite consistent withdrawals from my SunPass account, my E-Pass tolls were never paid. As a result, E-Pass began sending invoices to my home for tolls I had already funded through SunPass. The situation worsened when those unpaid invoices eventually led to a court case, and I was forced to pay out of pocket, money I didn’t have for tolls that should have already been covered. When I contacted SunPass about the issue, they refused to refund the money they had taken from my account, even though they clearly failed to transfer it to E-Pass. I provided all the documentation showing the daily deductions and the E-Pass invoices, and still, they did nothing. This isn’t just bad service, this is negligence, and it feels like outright theft. They took my money and failed to do what they were supposed to do with it, and now I’m left dealing with court fees and a major financial loss. I would strongly warn others to think twice before relying on SunPass. If you’re using them to manage tolls across agencies, be very careful. Check your statements constantly and confirm that payments are actually being made. I trusted SunPass and got burned.

Absolute garbage company and app. Wasted 2hrs trying to get this to work and still haven't managed it. Only works if you have USA phone number (shit for tourists). Even if you mess around getting a US phone number it still doesn't accept payment. Just constant error messages on app and website. Tried calling customer service but over 30min wait to speak to someone (can't afford that calling from the hotel room). This SunPass crap is such a let down and an embarrassment for Florida. Completely detrimental to tourists from other countries. It's really put us off coming back. Something that should be so easy is just a complete time wasting joke. Messing up our whole trip because we can't use the damn roads. I'd just pay $100 up front as soon as I arrived to avoid this level of hectic frustrating bullshit. Just wasting my time sat in a hotel room trying to get this crap to work when I want to be out enjoying the limited time we have here. Wish I had just paid Hertz for the toll card now instead. That's my advice for foreigners visiting. Just suck it up and pay the rental car companies if you value your time because this SunPass shit will just drain your time, energy, and mood.

Some of their transponders have been discontinued. I currently own 4 transponders for my car yet none of them apparently work. I keep getting billed by plate. They do not show which transponders are valid and which are not. My only option is to buy a new transponder which never seems to reach me. Typical government programming - it just doesn't work.

Miami Dade county Florida SUNPASS is stealing customers money and sending them threatening letters in the mail saying they owe This has happened to me more than once. I Rarely take expressways Like maybe 3 times in a month And when I do it's not far at all. I keep it Closeby. I just got my SUNPASS invoice email today saying I had $46 balance end of June . And today barely two weeks later I get a letter saying I ran out of money on my SUNPASS and I am in arrears $8. And I need to make a payment. Where did my almost $50 go ???? Where's my money????? I don't owe them nothing. This is Not true. I didn't use $46 in two weeks. I rarely use the expressways No one borrowed my car. No one uses it accept me. I'm the only one. They are stealing customers money and sending them letters saying they don't have any money on their SUNPASS and that they Owe them money in an attempt to Rob and steal from SUNPASS customers. This happened to me a few yrs ago too. I put $100 and two weeks later they said I was at zero balance. I only took the expressway twice. I called and called. I was so mad. I made complaints after complaints and I got no help at all. Also I still haven't got back the money they owe me from my old SUNPASS account.From 2020 until 2025 I didn't have a car. So they closed out my account so they say and they never refunded my money. They just give me the run around when I call. There needs to be a Class Action Lawsuit against them I'm going to research which lawyers to contact. This has to stop.

I received an invoice for two charges with one photo that was blurred. I disputed it onlin ethrough their website, afterwards I received an response stating received with a request number staing someone would contact me within 2 business days, that was July 4,2025. On July 8, 2025, I called to follow up and spoke with a human who told me that the case was under review, and someone would contact me later that day but no later than the next day July 9,2025. I have not received any follow or follow through from Sun Pass. I did not pay the invoice because its false, instead I disputed it, the due date has passed and there's been no resolution. How is this even possible. Are there any attorney's that can take this matter and move it into federal court?

I give them a 1 because there is no option to give a zero or negative number. It almost impossible to effectively engage with them, i.e. a Human, and their on-line system and response is ridiculous. It seems that their systems are either set up to ignore customer service and maximize revenues or they are incompetent. In Mar & Apr 2025, I used 20 FL SunPass tolls using my EZ Pass of which 19 were automatically billed to my EZ Pass account. On 2/25, for some unknown reason, a $0.50 charge was not made to my EZ Pass account although nothing had changed my end. I subsequently received a bill for $3.00 (incl. a $2.50 Admin fee). I disputed this online (because you can't talk to a human) and was given a case number. A few days later, I received an e-mail from them that my case was closed and I assumed it was over and I didn't owe anything - WRONG! I soon received another bill for $5.50 (incl. another $2.50 Admin fee) and initiated another dispute process on-line and another case number - a few days later I got exactly the same response of "case closed" but the bill remains in the account. I worked out how to e-mail them, as you can't speak to them, this time appealing to their sense of fairness and highlighting that this could be a t6echnical issue on their system, and got another case number. Lo and behold, I then got another "case closed" message but the bill remains with the likelihood of additioanl $2.50 fees each month. I went online again and attempted to pay the missing $0.50, which I had offered to do before, but you can't pay anything less than $5.00. In the end I paid the $5.50, not because I wanted to or felt I should need to but simply to stop me having to deal with them. I'm sure this entity is not a reflection on how government and business operates in FL but, if it is, god help us. FL is a tourism and "service" state and just don't think these guys get this - Muppets! (sorry, that's an insult to Muppets).