SunPassReviews of sunpass.com

It’s time SunPass gets sued. How do you have the audacity to kick off vehicles because you owe on vehicle already registered with a mini pass. I paid up all my fees and even bought new mini pass and my account was no longer in the negative. I was driving my new car that I just bought mini pass for thinking it was registered cause I put a large amount to cover all three of my vehicles. No email nor text messages were sent to say that the newly registered vehicles were kicked off because of past due fees. I’m tired of this bullying and unexplained fees accumulated for months. I travel for work and I have to use SunPass areas but I do not think that I owe $500 worth of fees. I am going to start a petition and new laws need to be passed for SunPass use.

This company is simply horrible. They’ve been charging me for their tools for months even though I canceled my account with them a long time ago and switched to another company. Every time I try to call to understand what’s going on, they NEVER ANSWER THE PHONE!!! I have never been able to speak to anyone there.

I am being scammed by Sunpass. They sent an invoice to me for unpaid tolls and showed a pickup truck on the invoice. My license plate is for my 2014 black Honda Accord. Clearly a mistake and even though I sent photographic evidence of this fact they simply said they don't make mistakes and won't investigate or help. Obviously, I want to get this resolved so that they don't keep charging me for some other person's tolls and hit me with huge late fees. Seems like massive mistakes from their AI computer vision system with no validation and no accountability. Huge wait times on their 800 customer service number make impossible to make progress. So terrible.

"I am writing this review to document a recurring billing discrepancy issue I experienced with SunPass customer service. My primary issue is with the resolution process via phone support, not the minor amount of the fee itself. On 10/23/25, I contacted customer support regarding a violation notice where the amount charged appeared incorrect. The representative agreed to a specific payment of $6.96 to settle the outstanding balance in full, which I paid immediately during the call. Subsequently, SunPass issued another invoice for $1.16 plus a $2.50 administrative fee for the same incident. When contacted again, representatives stated they could not waive this new administrative fee despite my previous agreement with their agent. This demonstrates a lack of continuity and system functionality within their customer resolution process. While the monetary amount is small, this process failure likely affects many users. I recommend other users keep detailed records of every interaction, including the names of representatives and call dates, when disputing charges."

can't reset password. makes you remember zip codes you lived in decades ago. can't reset password without it. total cluster. website slow and doesn't work properly. what a mess!

For the past year and a half I was paying fast lane tolls and they previously stated to me that I was exempt because of the EV benefit. The senate passed a bill 1662 on July 1, 2025 to cut those benefits but I was auto paying way before that. Sunpass stated they had no knowledge of this benefit and that was with the DMV. These people sound like straight scammers as I requested credit for those months and they stated we don’t do that. When I requested to speak to a supervisor they stated they were not available to speak pertaining to this conversation. (Sounds like a scammer/mafia to me.)

Absolute Frechheit! Also so etwas wie bei einem Sunpass habe ich mein leben noch nie erlebt. Einen ganzen Vormittag verschwendet nur um einen Sunpass zu aktivieren. Mit einem Handy was nicht in den USA registriert ist , ist es nicht möglich sich anzumelden! Website funktioniert nicht und App kann man nicht downloaden. Registrierung nur vor Ort im Kundencenter möglich, Sucht man dieses Center ist es an einem alten Standort und der neue wurde nicht aktualisiert. Somit 2 Stunden in da Orlando im Kreis gefahren. Vor Ort das selbe spiel, ca. 35min bis man die Anmeldung durch hat. Also falls sich wer für Sunpass entscheidet (was nicht anders möglich ist) nehmt euch einen Vormittag Zeit. Traurig so etwas für eine Mautgebühren auf sich nehmen zu müssen. Wenn es möglich wäre dann 0 Sterne. Und wir waren nicht die einzigen die dieses Spektakel auf sich nehmen mussten. Im Kundencenter waren ca.12 weitere Personen denen es so ergangen ist.

have never been more disappointed in a company than I am with SunPass. While this is not directed at the individual representatives I’ve spoken with, it is directed at the way this company operates. My license plate was stolen, and I immediately filed and submitted a police report. Despite doing everything required of me, I continue to receive bills for a vehicle that does not belong to me, connected to a temporary tag I only had for less than a week. Over the course of this situation, I have spoken to multiple people and spent countless hours trying to get this resolved. Not once has SunPass provided me with clear communication, accountability, or a resolution. Instead, I was blindsided with an email informing me that the matter was simply “sent to collections” — a move that shows zero compassion, zero understanding, and zero willingness to actually investigate or assist. This is completely unacceptable. Customers should never be punished for theft, especially when they have followed proper legal procedures and provided documentation. SunPass’s handling of this situation has been unprofessional and careless, and it reflects a larger problem in how the company treats the very people who keep it in business. Here’s what needs to change: • Accountability: Issues involving fraud or theft must be thoroughly investigated before sending accounts to collections. • Communication: Customers deserve updates and explanations, not silence followed by debt collection notices. • Compassion & Fairness: Policies must be put in place to protect innocent customers from being held responsible for charges they clearly did not incur.