SunPassReviews of sunpass.com

I purchased a sunpass mini from publix, the next stage is to create an account. Simple, click on create an account. Question, how do I wish to purchase a sunpass, in person or online? Erm, I have it in my hand. That's as far as the registration process allows me to go. Half a day wasted going round in circles thinking the system must be workable, it isn't. So I have the SPmini, just can't get an account to use it.

worst customer service experience ever she was the rudest person I have dealt with in a long time I was so upset I was shaking

I love how they cut the ability to pay new tolls on surpass sight, so you're perpetually late. Instead of just letting us pay the dagum bill. Do better Sunpass.

The customer service reps have always been helpful and friendly when I call. However, dealing with SunPass technologies should be an embarrassment to the state of Florida. Unlike many businesses, there is no call back feature, one has to hold online for assistance rather than receiving a call back when it is one's turn . It is not new technology, myriad businesses have the feature. Today I was on hold 20 minutes the first time I called. When I finally reached an agent we were disconnected . According to the next agent I spoke with, after holding for an additional 25 minutes on my 2nd call, there is no way for an agent to call the customer back. Hence, I spent almost an hour holding waiting to have my account updated. I would have handled the matter online, but the website did not work. Also my vehicle assignments changed on my account when I purchased a responder for a new vehicle. I didn't make the changes. Additionally, after multiple requests I continue to receive correspondence from SunPass with my name misspelled. Florida, you can do better. What a shame Florida has such an antiquated system and insultingly cannot manage to properly spell my name. At a minimum, irie raising.

Impossible to activate. Unable to identify transponder or account number. No reply to email and unable to reach customer service.

They are awful. Customer service talks to you as if you’re a child and your concerns never get addressed. They try to push you onto the next person And nothing gets resolved.

I have to say that Sunpass is the WORST thing every. They say you get a discount and that is a LIE. I just got off the phone with sunpass and to break it down they have a third party company that charges their own rate. I never knew that but yes it is true. I pay over 20 dollars a week because i have to work so I have no other option but to stick with this.. So dissapointed and pissed off. But who care it soes not matter right

Been trying to activate a transponder that was deactivated for one account to my new account . They said takes 48 hrs. 5 days later , over 3 hours on hold . Now they say just buy a new one , it is easier !!! Amazing how they can charge you at 70 miles per hour and in any condition , but using scratch pads for customer service . Time for competition